Job Description

 A leading digital marketing company is currently seeking a Telemarketing Team Lead to drive the performance of our dynamic telesales team. This is a fantastic opportunity for someone with strong leadership qualities and a passion for results-driven sales to play a key role in our growth journey. 

Core Responsibilities :

-Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customer

-Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target

-Develop and implement effective telemarketing strategies aligned with overall sales objectives.

-Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.

-Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team.)

-Oversee CRM usage, ensuring accurate updates and data management.

-Conduct performance reviews, implement improvement plans, and foster a motivated team environment.

-Prepare reports on telemarketing activities, lead quality, and conversion rates

Job Requirements

Who would be a great fit :

●Individuals with an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

● At least 1- 2 years of management experience in the telemarketing/ outbound call/ B2B environment and able to manage 10 telemarketing executives.

● Have experience managing at least above 3 telemarketing executive

● Experience leading,mentoring, coaching and motivating teammates to meet goals and metrics.

● Excellent verbal and written communication skills in English and Mandarin.

● Candidates with prior experience in a marketing agency will have added advantage

● Knowledge and background in digital marketing is a strong plus

● Proficiency in Microsoft Excel reporting functions such as pivot tables.

● Strategic thinker with strong analytical and creative problem-solving skills.

● Strong proven leadership capabilities and interpersonal skills

Addtional details :

● Benefits: Medical, Dental, Optical, Insurance Claim, Annual Bonus, Team Building, Oversea Company Trip, Performance Incentive Scheme, Birthday Leave  

● Working Hours from 8:30 am - 5: 30 pm (Monday - Friday),WFH once a week

[Keen individuals may reach me at yalni.v@cxlgroup.com]

Skills