Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

We Care For You!

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

KPI Incentives

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.

Training and Development

We provide supplement pay such as overtime, performance bonus, and yearly bonus too! 

Supplement Pay 

We offer promotion initiatives to people who are able to excel in their role and grow with Daythree! 

Promotion 

We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree. 

Opportunities for everyone! 

Daythree Business Services Sdn Bhd

Daythree stands at the forefront of Business Process Management (BPM) industry in the region, an illustrious trailblazer recognized for its innovation-driven approach to transforming customer experiences. We are not just an award-winning BPM company; we are the architects of brand equity and trust for esteemed partners, weaving the fabric of innovation and data into their journey.
In an era where organizations strive to elevate their performance and maintain a competitive edge in the global arena, aligning with a BPM service provider becomes a pivotal strategy. It is the art of slashing operational costs, unlocking specialized expertise, seamlessly adapting to the ever-evolving tech and regulatory landscape, supercharging efficiency, and refocusing precious resources on their core mission.

Who are we?

We are a young and dynamic team, where youth meets seasoned expertise to revolutionize operational results for our valued clients. From conceptualization to execution, we craft cutting-edge solutions that not only meet but exceed industry service level expectations. Our impressive collection of awards stands as a resounding testament to our unwavering commitment to enhancing the customer journey through the power of technology.
Join our vibrant and innovative crew at Daythree and get ready to embark on an electrifying journey!
#WeAreDaythree #LifeAtDaythree

Why join us?

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
<ul>
<li>Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns</li>
<li>Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques</li>
<li>Expertly articulating and presenting information about our products while professionally managing high inquiry volumes</li>
<li>Embracing accountability for individual KPIs and working cohesively towards team goals</li>
<li>Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions</li>
<li>Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers</li>
<li>Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times</li>
</ul>

This job is for a Customer Experience Specialist focusing on voice channels to provide excellent service and support. You might like this job because you get to balance customer needs with business goals, work with a team, and improve processes.

Communication

Active Listening

Greeting Customers

Customer Inquiries

Customer Support

Customer Engagement

Customer Data Management

Customer Complaint Resolution

Call Center Experience

Inbound Calls

As a dedicated Voice / Non-Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:



-Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns


-Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques


-Expertly articulating and presenting information about our products while pr...

Customer Experience Specialist

Daythree Business Services Sdn Bhd

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Daythree Business Services Sdn Bhd