Job Description

Salary Basic from RM3000 ~ RM5000 (based on experience) + Commission & Allowance

The Outlet Manager oversees the daily operations, team performance, and customer service standards of a hair care outlet (salon, retail store, or treatment center), ensuring a smooth and profitable operation aligned with the company’s brand and goals.

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Key Responsibilities:

1) Operations Management

• Oversee daily operations including staff schedules.
• Ensure the outlet runs smoothly and efficiently, meeting service standards.
• Monitor cleanliness, safety, and hygiene compliance.

2) Team Supervision & Training

• Lead and motivate teams.
• Conduct staff onboarding, ongoing training, and performance evaluations.
• Handle conflict resolution and ensure high team morale.

3) Customer Service

• Ensure exceptional customer experience and satisfaction.
• Handle customer feedback, complaints, and service recovery.
• Build and maintain good client relationships and retention.

4) Sales & Target Achievement

• Drive product and service sales to meet monthly revenue targets.
• Promote upselling of retail products (e.g., shampoos, serums).
• Analyze sales data and implement strategies to boost performance.

5) Inventory & Product Management

• Monitor and manage stock levels for hair care products and tools.
• Place timely orders and avoid overstocking or shortages.
• Conduct stock takes and manage product expiry or returns.

6) Marketing & Promotion

• Support promotional campaigns and membership drives.
• Coordinate in-store events, product launches, or service demos.
• Maintain visual merchandising standards.

7) Reporting

• Prepare daily, weekly, and monthly sales and operation reports.
• Track KPIs such as sales performance, customer satisfaction, and staff productivity.

Job Requirements

Skills & Requirements:

• Atleast 2 to 3 years experience in retail, salon, or beauty outlet management.
• Strong leadership and communication skills.
• Sales-driven with good customer service mindset.
• Familiarity with hair care products and treatment trends.
• Basic knowledge of POS systems and inventory software.

Skills