Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance 

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off 

Helps you plan for your future with company-matched contributions to your retirement fund.

Retirement Savings Plan 

Dell Global Business Center Sdn. Bhd.

Dell Global Business Center Sdn. Bhd. is a subsidiary of Dell Technologies, a global leader in technology solutions, providing a wide range of products and services to meet the needs of customers worldwide.

Source: <a href="https://www.dell.com/en-my" target="_self"><ins>https://www.dell.com/en-my</ins></a>

About Us

Dell fosters a collaborative and inclusive culture, empowering team members to achieve their best, maintain work-life balance, and connect with others, valuing diverse backgrounds and experiences.

Source: <a href="https://www.dell.com/en-my" target="_self"><ins>https://www.dell.com/en-my</ins></a>

Our Culture

Technical Support Engineer At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang.What you’ll achieve As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. You will: •Solve complex problems for customers and be on top of ambitious expectations •Partner closely with customers while communicating proactively regarding overall progress of queries •Exhibit first-class customer service •Drive operational excellence through quality closures and efficient management of issues •Have the opportunity to mentor and coach other team members Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements •Bachelor's Degree •World-class customer service, phone etiquette and work ethic •Ability to excel under pressure •Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures Desirable Requirements •Experience with job-associated databases or software Who we areWe believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 30 March 2026 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy <a href="https://jobs.dell.com/equal-employment-opportunity-policy-statement" target="_blank">here</a>.Job ID:R272863

This job is about being a Technical Support Engineer at Dell Technologies, where you&#x27;ll help customers with their tech problems. You might like this job because you get to solve complex issues and work with a great team, all while making a real impact!

Technical Support Engineer At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic te...

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