DRSC SR&T Manager, Forensic & Financial Crime

Deloitte Regional Services Center Sdn. Bhd.

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This job is for a SR&T Manager in Forensic & Financial Crime. You might like this job because it involves leading a team to tackle complex investigations, ensuring high-quality work, and driving improvements—all while shaping anti-money laundering strategies!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

Job Description

Provide leadership and direction to the team to ensure consistent delivery of high-quality outputs within agreed turnaround times and service level agreements (“SLAs”).

Oversee multiple workstreams and ensure that all project deliverables are tracked, measured, and reported accurately.

Monitor team performance through key operational metrics and initiate corrective actions where needed to address performance gaps.

Act as the primary escalation point for operational issues, client queries, and complex case investigations, ensuring timely resolution in collaboration with relevant stakeholders.

Partner with Compliance, Risk, and client stakeholders to ensure alignment with AML policies, process changes, and audit requirements.

Ensure QA trends and escalations are addressed promptly; work closely with Team Leads and TQC to drive continuous improvement in output quality.

Collaborate with TQC to refresh and roll out training materials on a semi-annual basis and ensure knowledge updates are cascaded effectively across the team.

Lead the preparation of Book of Work trackers, MI reporting, and periodic performance reviews for internal and client reporting.

Champion process optimization initiatives and help build scalable operating models to support business growth and regulatory change.

Support recruitment, onboarding, and integration of new team members as part of team expansion or backfill activities.

Support resource planning, allocation, and workload balancing in line with business needs and upcoming project pipeline.

Drive ongoing coaching and performance management initiatives, including feedback, check-ins, and structured development plans for direct reports.

Opportunity to contribute to AML advisory engagements and transformation initiatives, with exposure to strategic project management and consulting environments.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Data Science & Analytics, Financial Services & Banking, HR Operations (Payroll, Admin, Office Management)

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...