T&T FSC Cash Application Senior Consultant (Mandarin) - PH / MY

Deloitte Regional Services Center Sdn. Bhd.

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This job is about leading a team that handles cash applications and ensuring everything runs smoothly. You might like this job because you’ll manage projects, improve processes, and develop your team while speaking Mandarin!

Undisclosed

Kuala Lumpur, MY +1 more…, Kuala Lumpur

Full-Time

few days ago

Job Description

Team Leadership & Performance Management: Lead a team of cash application professionals; manage workload distribution, capacity planning, coaching, and performance feedback.

Quality Assurance & Controls: Establish and run QA routines (posting accuracy, documentation quality, approvals, compliance to standard work); ensure audit readiness and control adherence.

SLA & KPI Ownership: Own SLAs and KPIs (cash application timeliness, unapplied cash aging, touchless posting rate where applicable, accuracy/rework rates); analyze drivers and execute corrective actions.

Escalation Management: Own complex escalations (high-dollar misapplications, recurring customer remittance gaps, bank/lockbox discrepancies, credit balance/root-cause issues) and ensure timely, well-documented resolution.

Stakeholder Management & Reporting: Serve as primary operational contact for Collections, Billing, Disputes, Treasury/Banking partners (as applicable), and leadership; provide concise performance reporting and risk visibility.

Process Improvement & Best Practices: Drive standardization and improvements (e.g., lockbox rule tuning, remittance capture processes, workflow automation, reason code governance) to reduce exceptions and improve throughput.

Training & Development: Build and maintain onboarding and training materials; develop team skills in research, customer outreach, and reconciliation discipline.

Operational Risk Management: Maintain a risk-and-issue view (system defects, upstream invoice drivers, master data gaps) and ensure proactive escalation and remediation.

Job Requirements

Company Benefits

Comprehensive Insurance Coverage

Employees are provided with labor and health insurance, along with group insurance plans, ensuring robust health and financial protection.

Professional Development Support

The firm offers incentives for obtaining professional certifications, subsidies for association membership fees

Flexible Working Arrangements

Recognizing diverse needs, Deloitte provides flexible working hours and leave systems, including anticipated and deferred annual leave.

Employee Well-being Programs

Initiatives such as physical health checks, Employee Assistance Programs, and subsidies for group activities and sports clubs.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Corporate Finance / Investment

Management Trainee

Talent Acquisition / Recruitment

Company Profile

Deloitte Regional Services Center Sdn. Bhd.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal, and related services. With more than 175 years of hard work and commitment to making a real difference, our organisation has grown in scale and diversity—approximately 415,000 people in 150 countries and territories, providing these services—yet our shared culture remains the same. Our...