Employees enjoy full medical coverage, including outpatient and inpatient care, panel clinics, and specialist referrals..

Medical Benefit

Dragon Cruises (M) Sdn Bhd

DG Cruises was founded with a bold vision: to redefine sea travel by blending luxury, entertainment, and warm hospitality. What started as a passion project among cruise and tourism enthusiasts has evolved into one of Asia’s most exciting new names in leisure cruising.
Our cruises sail across regional and international waters, offering guests everything from fine dining and casino entertainment to immersive cultural excursions. With a commitment to safety, innovation, and exceptional service, DG Cruises is more than a voyage, it’s an experience.

Our Journey Begins at Sea

At DG Cruises, we believe the best journeys are powered by passionate people. Our culture is built on teamwork, mutual respect, and a shared commitment to excellence whether on deck, behind the scenes, or at sea.
Working with us means joining a diverse, multicultural team that thrives on adventure and hospitality. We offer a supportive, inclusive environment with opportunities for personal growth, travel, and career advancement. For us, every crew member is part of our family and every role contributes to making unforgettable memories for our guests.

Life at DG Cruises

Job Overview
The Customer Service Executive serves as the first point of contact for guests, partners, and travel agents in all customer-facing communications. This role is responsible for handling inquiries, bookings, complaints, and feedback through phone, email, and digital channels, ensuring every interaction reflects the company’s hospitality standards and professionalism.
The Customer Service Executive supports day-to-day helpdesk operations, coordinates with the onboard and shore-based teams to resolve issues promptly, and maintains accurate communication logs to ensure smooth guest experiences from booking to post-cruise follow-up. 
Key Responsibilities
<ul>
<li>Respond promptly and professionally to guest inquiries through phone, email, social media, or chat platforms.</li>
<li>Handle booking confirmations, schedule changes, cancellations, and general information requests.</li>
<li>Record and track all inquiries, complaints, and feedback in the customer service management system.</li>
<li>Coordinate with hotel, F&amp;B, operations, and logistics teams to resolve guest issues efficiently.</li>
<li>Escalate complex or sensitive cases to the Customer Service Lead with accurate documentation.</li>
<li>Follow up with guests to ensure satisfaction and closure after issue resolution.</li>
<li>Maintain up-to-date knowledge of ship itineraries, policies, pricing, and promotions.</li>
<li>Support pre-cruise and post-cruise communication campaigns, including reminders and feedback surveys.</li>
<li>Assist in compiling service performance data and guest feedback for reporting and improvement.</li>
<li>Uphold confidentiality and compliance with company service and data protection policies.</li>
</ul>

This job is all about helping guests with their cruise and hospitality needs. You might like this job because you’ll use your Mandarin skills to solve problems, ensure great experiences, and work with a friendly team.

Mandarin Chinese

Job Overview
The Customer Service Executive serves as the first point of contact for guests, partners, and travel agents in all customer-facing communications. This role is responsible for handling inquiries, bookings, complaints, and feedback through phone, email, and digital channels, ensuring every interaction reflects the company’s hospitality standards and professionalism.
The Customer Service Executive supports day-to-day helpdesk operations, coordinates with the onboard and shore-based...

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Company Profile

Dragon Cruises (M) Sdn Bhd