Job Description

Engage & Convert Customers

• Respond to customer inquiries through calls and chats
• Understand their needs and recommend suitable services or products
• Turn inquiries into confirmed appointments and sales

Deliver Professional Consultations

• Guide new and returning customers through service consultations
• Provide helpful advice, solutions, and recommendations
• Ensure every customer enjoys a smooth and pleasant experience

Manage Appointments & Support Operations

• Handle bookings, rescheduling, and general inquiries
• Keep daily records of appointments and sales updated
• Prepare invoices (complimentary & paid) accurately
• Assist with event and partnership leads
• Follow up and convert event inquiries into customers

Handle Customer Concerns with Care

• Listen, understand, and resolve customer issues professionally
• De-escalate concerns and escalate complex cases when needed

Job Requirements

• Have at least SPM or Diploma qualification.
• Prior experience in customer service, CRM, or sales (retail or service industry preferred).
• Fluent in Mandarin, English, and Malay
• Comfortable handling calls and chats at the same time
• Organized, detail-oriented, and good with systems
• Friendly, confident, and enjoys talking to people

Skills