Job Description

 Position Overview

We are looking for a motivated and service-oriented Customer Service cum Sales Executive to join our company. This role blends sales and lead generation with customer support, ensuring smooth onboarding and long-term satisfaction for our partners.

Key Responsibilities

Lead Generation & Sales

• Identify and approach potential customers through online platforms, referrals, and networking.
• Promote rental packages, explain benefits, and upsell additional services.
• Convert leads into active rentals by building trust and offering tailored solutions.
• Track leads, prospects, and conversions using company systems

Customer Service & Driver Support

• Serve as the main contact point for customers, handling inquiries and resolving issues quickly.
• Assist customer with onboarding, contracts, and vehicle handovers.
• Provide ongoing support for renewals, maintenance schedules, and insurance matters.
• Ensure customer satisfaction to encourage loyalty and retention.

Operational Coordination

• Work closely with fleet and operations teams to ensure timely vehicle allocation.
• Monitor customer performance and provide proactive support to minimize downtime.
• Assist in driver engagement activities and promotional campaigns.

What We Offer

• Competitive salary with attractive performance-based incentives.
• Career growth opportunities in a fast-expanding industry.
• Training and support to strengthen sales and customer service skills.
• A collaborative team environment focused on driver success.

Job Requirements

Qualifications & Skills

• No formal education requirement — we value skills, attitude, and experience over certificates.
• Prior experience in sales, customer service, or car rental/e-hailing industry is an advantage.
• Strong communication skills with proficiency in English and Malay (spoken and written preferred).
• Sales-driven mindset with the ability to meet targets.
• Problem-solving skills and resilience in handling customer challenges.
• Familiarity with e-hailing platforms and driver needs is a plus.

Skills