Job Description

Responsibilities and Duties:

• Greet customers as they enter the establishment and assist them with seating arrangements.
• Provide menus and answer any questions regarding menu items, specials, or promotions.
• Take customer orders accurately and relay them to the kitchen or bar staff promptly.
• Manage reservations, including recording bookings, confirming reservations, and preparing seating arrangements if applicable
• Coordinate with the kitchen and serving staff to ensure timely service for reserved tables.
• Monitor tables throughout service to ensure they are cleared and reset promptly after each customer leaves.
• Assist with bussing tables, removing used dishes, and maintaining cleanliness in the dining area.
• Address customer inquiries, complaints, or requests promptly and professionally.
• Anticipate the needs of customers and provide attentive service to enhance their dining experience.
• Adhere to health and safety regulations, including proper food handling, sanitation, and hygiene practices.
• Report any safety hazards or concerns to the floor manager or supervisor immediately.
• Communicate effectively with kitchen staff, bartenders, and other floor staff to ensure seamless coordination during service.
• Wipe all washed cutleries and glasses and keep at station all time.

Job Requirements

Requirements:

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.
• Able to communicate in English & Bahasa Malaysia.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Attention to detail and a focus on providing high-quality service to customers.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Skills