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This job is a Customer Service Associate role, perfect for Cantonese or Mandarin speakers! You might like this job because you’ll help solve problems, support clients, and ensure smooth operations while using your language skills daily.
Job Description
We are seeking a highly motivated and detail-oriented Service Desk Support (Cantonese Speaker) to join our Procurement service desk team at Genpact Malaysia Sdn. Bhd. in Subang Jaya, Selangor. This full-time role will provide critical support to our procurement operations, leveraging your exceptional Cantonese language skills.
What you'll be doing
- Act as the first point of contact for resolving operational issues raised by stakeholders.
- Provide helpdesk support by reviewing and logging queries in the ticketing system.
- Ensure all inquiries are addressed in compliance with client policies and procedures.
- Proactively troubleshoot and resolve issues within the defined SLA timeframe.
- Investigate outstanding matters, follow up promptly, and ensure timely resolution.
Job Requirements
Desired Qualifications
- Proficient in speaking Cantonese and written English.
- Fresh graduates are encouraged to apply
- Prior experience in handling calls, emails, and live chats within a contact center environment will be an added advantage.
Skills
Company Benefits
Award winning Learning/Training Program
Internal Learning/Training program! Self learning at your own time!
Employees Medical
Employees medical coverage
Career Growth
Genpact provides career growth opportunities
Yearly Bonus & Merit Increments
Genpact provide employees with Bonus and merit increment.
Employees' well-being
Genpact take care of employees' well-being
Awards and Recognition
Genpact provide awards and recognition to performing employees
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
