Job Description

[80%] Business Development

• Conduct business development activities in Malaysia, leveraging our local banking partner to sell our hotel and retail gateway solutions to hotel properties and groups.
• Manage the full sales lifecycle for each hotel, from pitching and signing merchants to onboarding and maintaining ongoing relationships.
• Coordinate and oversee hotel integration projects by collaborating closely with internal teams (development, QA, support) and external parties (banking partner and hotel IT teams) to ensure alignment on project objectives and timelines.
• Build and nurture relationships with tier-one hotel groups (e.g., Marriott, Accor, Hyatt, IHG) and maintain comprehensive annual account plans and pipeline.

[10%] Hotel Function & Support

• Work directly with hotel finance and IT teams to drive adoption of Global Blue’s integrated solutions and manage issue resolution.

[10%] DCC Training & Monitoring

• Conduct periodic DCC training to increase uptake and opt-in rates among merchants.
• Provide regular and timely performance reports along with strategic insights to the regional sales head.

Additional Responsibilities:

• Coordinate internal communications for service rollouts, taking market-specific factors such as regulations and competition into account.
• Optimize revenue through cross-selling and upselling opportunities.
• Strengthen relationships between external and internal parties to streamline issue resolution.

Job Requirements