Job Description

The Service Associate (F&B / Front Desk) plays a key role in delivering a warm, professional, and seamless guest experience across food & beverage outlets and front desk operations. This position is guest-facing, service-oriented, and requires flexibility to support multiple hospitality touchpoints while upholding hotel standards and policies.

Job Requirements

Guest Service & Experience

• Greet and welcome guests courteously upon arrival and departure
   
• Provide professional, warm, and engaging service at all times
   
• Handle guest inquiries, feedback, and complaints promptly and professionally, escalating when necessary
   
• Ensure all guest interactions align with hotel service standards and brand values

Front Desk Operations

• Handle guest check-ins and check-outs efficiently while delivering a welcoming experience
   
• Manage phone calls, reservations, and inquiries (walk-in, email, phone, online platforms)
   
• Ensure front desk operations are carried out according to hotel policies and procedures

Food & Beverage Service

• Present menus, take accurate food and beverage orders, and provide recommendations when appropriate
   
• Ensure orders are served correctly and promptly according to service standards
   
• Upsell food, beverages, and special promotions to enhance guest experience and revenue

Operations, Hygiene & Compliance

• Follow all hygiene, safety, and hotel policies, including grooming standards and health protocols
   
• Ensure cleanliness and safety of assigned service areas at all times
   
• Comply with SOPs related to service, cash handling, and guest safety

Skills