AI-generated summary
- Welcome guests; run smooth check-ins/outs, bookings, calls and payments; handle requests and complaints.
- Join HAVONA HOTEL SDN BHD's front-line team.
- Build practical PMS, reservations and billing skills while delivering real guest impact!
Job Description
- 热情接待客人，并提供优质的客户服务。
- 高效办理客人入住（Check-in）及退房（Check-out）手续。
- 处理客房预订、取消及相关预订咨询。
- 接听电话、回复电邮及处理预订相关询问。
- 处理付款、开具收据，并确保账单记录准确。
- 及时回应客人的需求，并专业地处理客诉。
- 使用酒店管理系统准确维护及更新客人资料。
- 为客人提供准确的酒店设施及服务信息。
Job Requirements
- 最低学历：SPM、证书（Certificate）、文凭（Diploma）或酒店管理、旅游或相关专业学位（Degree）。
- 欢迎应届毕业生申请。
- 欢迎有酒店前台、客服或相关工作经验者申请。
- 具备良好的英语及马来语沟通能力。
- 能接受轮班、周末及公共假期工作。
- 具备基本电脑操作能力（Microsoft Office）。
- 性格友善、积极，并以客户服务为导向。
Skills
Customer Service
Verbal Communication Skills
Problem Solving
Time Management
Microsoft Office
Company Benefits
Leave
Annual Leave, Hospitalization, Medical Leave
Team
Great team work and work culture
Career Development
The best training ground for hospitality
Healthcare
Subsidized medical coverage is available
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
HAVONA HOTEL SDN BHD
Stay by the Hour, Rest through the Night
We offers comfort, convenience, and great value, proudly recognized as one of the best budget hotel chains in the hearts of Johor. Strategically located across key areas including Johor Bahru CIQ, Mount Austin, Plentong, Taman Tropika Kulai, Bandar Putra, and Permas Jaya, we are well-positioned for both business and leisure travelers seeking a simple, comfortable, and...