Your well-being is our priority, you can take a paid day off to celebrate your special day in the way that brings you the most joy.

BIRTHDAY LEAVE

We've got breathtaking views from the 27th Floor, monthly tea-time session in creating a more engaged workforce.

Monthly Tea-Time Session

Keep yourself fresh & trendy with our full range of staff-discounted make-up, skincare and health & beauty products.

LOVE YOURSELF

Regular team-building activities, outings, and celebrations during festive season. 

SOCIAL EVENTS

We are conveniently located near the Bandar Utama MRT station, which makes our workplace even more accessible to everyone!

PUBLIC TRANSPORATION

We believe in work-life balance, even during the workday. Recharge, relax, or run errands.

1.5 HOURS LUNCH BREAK

HEBE BEAUTY

Founded in 2018, HEBE BEAUTY is an international cosmetics company that aims to provide global consumers with "high-quality, powerful, and well-designed" beauty products.
As a diversified international beauty platform, the group adheres to the strategy of "integration of multi-brand R&amp;D and operation", and its incubation includes a matrix of diversified brands such as Y.O.U, barenbliss, Dazzle Me, lavojoy, GLAMFIX etc., covering multiple categories such as makeup, skin care and personal care.
At present, we have developed markets in Indonesia, Malaysia, Thailand, the Philippines, Vietnam and many other countries, continuously developing the boundaries of beauty and making beauty within reach worldwide.

Who We Are

Our VISION:&nbsp;
We provide consumers with safe, reliable, and delightful products, offer employees a platform to create personal value, and become themost respected beauty brand in the Southeast Asian market!
&nbsp;Our MISSION:
<ul>
<li>Diversified in terms of active ingredients, products, definition of beauty, customers.</li>
<li>Accessible in terms of channels, price, usage, categories / products / ingredients, ideas of beauty.</li>
</ul>
Our VALUE:
<ul>
<li>Benfen (Duty / Kewajipan)</li>
<li>Sharing</li>
<li>Responsibility </li>
</ul>

VISION & MISSION & VALUE

<ul>
<li>Live Chat Support: Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns.</li>
<li>Order Management: Assist customers with order tracking, cancellations, refunds, and shipping inquiries.</li>
<li>Customer Engagement: Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases.</li>
<li>Product Knowledge: Maintain up-to-date knowledge of beauty products, current promotions, and stock availability to provide accurate and useful advice.</li>
<li>Resolution of Issues: Handle customer complaints or concerns efficiently, escalating to supervisors when needed, and ensuring timely issue resolution.</li>
<li>Performance Tracking: Maintain quick response times, high customer satisfaction, and ensure that all inquiries are resolved within the designated SLA.</li>
<li>Team Collaboration: Work closely with team members and supervisors to ensure smooth customer service operations and share insights on common customer concerns or product feedback.</li>
<li>Any tasks or projects as assigned by the superiors/Company.</li>
</ul>

This job is for an Online Sales Advisor where you&#x27;ll help customers via live chat on popular platforms like Shopee and TikTok. You might like this job because you get to share your beauty product knowledge and help people find exactly what they need!

Customer Service




-Live Chat Support: Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns.


-Order Management: Assist customers with order tracking, cancellations, refunds, and shipping inquiries.


-Customer Engagement: Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases.


-Product Knowledge: Maintain u...

Online Sales Advisor (Customer Service)

HEBE BEAUTY

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Company Profile

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