Job Description

• Conduct outbound calls to potential and existing customers, introducing products/services, and gathering feedback.
• Achieve booking targets, while maintaining high-quality communication and customer satisfaction.
• Follow communication protocols, operational guidelines, and company policies to help maintain consistent service standards.
• Schedule or reschedule appointments based on requests.
• Update customer records in systems and handle customer objections professionally.
• Collaborate with internal teams and ensure compliance with company policies and data protection standards.
• Perform additional duties and ad-hoc assignments as directed by management to support operational needs.

Job Requirements

• Excellent proficiency in English and Mandarin is a MUST in both verbal and writing.
• Ability to handle high-stress situations with patience and professionalism.
• Strong problem-solving and critical thinking abilities.
• High customer service mindset.
• Team player who can work together with a big team.
• Versatile and adaptive.
• Preferred with at least 1 year of experience in a Call Centre/Contact Centre environment.
• Medical and/or health insurance knowledge is an advantage.

Skills