Job Description
- Provide ongoing technical support to customers via telephone and email regarding product-related issues.
- Utilize strong interpersonal and communication skills to manage customer frustrations and effectively resolve issues.
- Assess the customer’s level of technical knowledge and tailor communications accordingly to ensure clear understanding and resolution.
- Perform basic probing to determine appropriate next steps for software-related inquiries.
Job Requirements
- Minimum qualification: SPM (must be passed)
- Proficiency in Mandarin/ English (speak only)
- Strong passion for customer support with a proactive and problem-solving mindset
- Willing to work on a rotational shift basis
- Ability to multitask, fast learner and a team player
- Age between 18 and 45 years old
Skills
Communication
Customer Service
Problem Solving
Critical Thinking
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service, System & IT Helpdesk / Database Administrator
Company Profile
Hiredly X
Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.