Job Description

Maintain, diagnose and troubleshoot software and hardware problems.

• Maintain, diagnose and troubleshoot hosting/email.
• Be the primary point of contact for customers support on technical issues via live chat and telephones.
• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
• To check and ensure daily, weekly, and monthly backup being completed according to existing retention policy.
• Deploy, configure and troubleshoot Windows and Linux server operating system.
• To undertake any all other duties and responsibilities as instructed by the superior.

Job Requirements

• Willing to travel overseas (Work in Malaysia and Hong Kong rotationally).
• Able to work rotational shifts.
• Additional advantages: Familiar with cPanel, Direct Admin, Smartermail 
• Ability to troubleshoot and resolve technical issues with minimum supervision.
• A highly motivated and innovative team player.
• Candidate must posses at least a Bachelor’s Degree, Professional Degree in Information Technology or equivalent.
• Ability to work independently and be a team player.
• Able to speak, type, and read in Mandarin is required to liaise with clients from China and Hong Kong.
• Fresh graduates are welcome to apply, training will be provided.

Skills