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Technical Support Engineer (MY & HK Based)

Hiredly X
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RM 2500 - RM 3000

Local & Overseas

Full-Time

Job Description

Maintain, diagnose and troubleshoot software and hardware problems.

  • Maintain, diagnose and troubleshoot hosting/email.
  • Be the primary point of contact for customers support on technical issues via live chat and telephones.
  • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
  • To check and ensure daily, weekly, and monthly backup being completed according to existing retention policy.
  • Deploy, configure and troubleshoot Windows and Linux server operating system.
  • To undertake any all other duties and responsibilities as instructed by the superior.

Job Requirements

  • Willing to travel overseas (Work in Malaysia and Hong Kong rotationally).
  • Able to work rotational shifts.
  • Additional advantages: Familiar with cPanel, Direct Admin, Smartermail 
  • Ability to troubleshoot and resolve technical issues with minimum supervision.
  • A highly motivated and innovative team player.
  • Candidate must posses at least a Bachelor’s Degree, Professional Degree in Information Technology or equivalent.
  • Ability to work independently and be a team player.
  • Able to speak, type, and read in Mandarin is required to liaise with clients from China and Hong Kong.
  • Fresh graduates are welcome to apply, training will be provided.

Skills

Influencing Skills

Additional Info

Company Activity

Last active - 1 hour ago

Experience Level

#NoExperienceNeeded

Job Specialisation

Hardware / Network / Infrastructure (On-Premises / Cloud), General IT, System & IT Helpdesk / Database Administrator


Company Profile

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Hiredly X

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. 

We help employers screen and source the best candidates through exclusive access to our job portal database.

Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.


company-logo-image

Technical Support Engineer (MY & HK Based)

Hiredly X

RM 2500 - RM 3000

Local & Overseas

Full-Time

This job is no longer available