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Technical Support Executive - Global Telco Company (Basic Salary + Allowance).

Hiredly X

RECRUITMENT firm

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AI-generated summary

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This job is all about helping customers with technical issues over the phone and email for a global telecom company. You might like this job because it allows you to use your communication skills to solve problems and assist people daily!

RM 3100 - RM 4200

Ara Damansara, Selangor

Job Description

  • Provide ongoing technical support to customers via telephone and email regarding product-related issues.
  • Utilize strong interpersonal and communication skills to manage customer frustrations and effectively resolve issues.
  • Assess the customer’s level of technical knowledge and tailor communications accordingly to ensure clear understanding and resolution.
  • Perform basic probing to determine appropriate next steps for software-related inquiries.

Job Requirements

  • Minimum qualification: SPM (must be passed).
  • Proficiency in Mandarin & English (speak only)
  • Strong passion for customer support with a proactive and problem-solving mindset
  • Willing to work on a rotational shift basis
  • Ability to multitask, fast learner and a team player
  • Age between 18 and 45 years old

Skills

Communication
Customer Service
Critical Thinking

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level


Company Profile

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Hiredly X

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. We help employers screen and source the best candidates through exclusive access to our job portal database.Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.