Job Description

🎯 Role Overview

A Solution Consultant at Homa2u bridges the gap between customer needs and the company's product offerings. Unlike a traditional sales assistant, this role requires a consultative approach — understanding the client's renovation or construction needs and recommending the right materials and packages.

📋 Key Responsibilities

Sales & Consultation

• Engage walk-in customers, leads, and prospects to understand their renovation or construction needs
• Present and recommend suitable building materials, bathroom packages, and home finishing products
• Conduct product demonstrations and walkthroughs (showroom or on-site)
• Prepare and follow up on quotations and proposals
• Close sales and meet individual/team monthly targets

Customer Relationship Management

• Build and maintain long-term relationships with homeowners, contractors, and developers
• Handle after-sales follow-ups to ensure customer satisfaction
• Manage and resolve customer complaints or concerns professionally

Product Knowledge

• Stay up to date on Homa2u's product range (tiles, sanitary ware, building materials, etc.)
• Educate customers on eco-friendly and sustainable material options
• Articulate the value of overstock/repurposed materials vs. standard retail

Administrative & Reporting

• Record sales activities and customer interactions in CRM or internal systems
• Prepare weekly/monthly sales reports for management
• Coordinate with logistics/operations for order fulfilment and delivery scheduling

Job Requirements

•  SPM / Diploma / Degree in Business, Sales & Marketing, Interior Design, or related field 
•  1–3 years in sales, retail, or customer-facing roles (fresh graduates welcome) 
•  Bahasa Malaysia & English; Mandarin is an advantage 
•  Communication, negotiation, product presentation, CRM tools 
•  Own transport preferred; willing to work weekends/public holidays (showroom environment) 

Skills