Job Description

We are looking for a dedicated Software Support Engineer to join our team and serve as the first point of contact for software-related issues. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Handle incoming software support requests via phone, email, and support ticketing system.
• Troubleshoot software issues, identify root causes, and provide effective resolutions.
• Analyze problems and propose practical, reliable solutions.
• Apply and test fixes to ensure issue resolution before deployment.
• Collect and document customer feedback to support continuous service improvement.
• Maintain accurate, clear, and timely records of all support activities and solutions provided.

Job Requirements

• Exceptional verbal and written communication skills.
• Strong listening skills, patience, and empathy in dealing with customers.
• Proven experience in customer service and relationship management.
• Excellent analytical and critical thinking abilities.
• Prior experience as a Software Support Executive, Application Support Executive, or in a similar role.
• Bachelor’s degree in Information Technology, Computer Science, Accounting, Finance, or a related field.

Skills