Malaysia Incora provides employees:
Group Term Life 
Group Personal Accident 
Group Hospitalisation 
Clinical Outpatient 

Insurance

Employees who have completed one year of service are eligible for optical claims of up to MYR360 per year.

Optical Claims

The annual wage supplement is equivalent to one month of salary, based on your average salary over the previous twelve months.

Annual Wage Supplement 

SOCSO

The saving is comprised of the employee’s and employer’s monthly contributions and yearly dividends earned. 

Employee Provident Fund

12 days paid annual leave from the date of commencement of your employment, plus one additional day for each completed year of employment with Incora

Annual Leave

Incora Malaysia

Incora™ (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.&nbsp;

About Us

&nbsp;
We pride ourselves on offering:
<ul>
<li>Industry-leading capabilities</li>
<li>Innovative solutions</li>
<li>Greater customer value</li>
<li>Trusted supplier relationships</li>
<li>Business growth and operational efficiency</li>
</ul>
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses.  Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

Our Values

&nbsp;&nbsp;
Our Incora Story is really taking off – we’d love you to join us for the journey
As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.&nbsp;
We are currently seeking an exceptional professional to join us as a Sales Support Specialist
As a Sales Support Specialist you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support.&nbsp;
This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organization. You will work in a team environment, whilst also working cross-functionally to meet customer needs and demands.
English language is a must, Mandarin would be preferred but not essential. A positive attitude and strong work ethic are the main attributes we are looking for.
Responsibilities
<ul>
<li>&nbsp;Maintain positive working-relationships with external customers and all inter-working departments and personnel</li>
<li>&nbsp;Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests</li>
<li>&nbsp;Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day</li>
<li>&nbsp;Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions</li>
<li>&nbsp;Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)</li>
<li>&nbsp;Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements</li>
<li>&nbsp;Process daily release orders system and verify against contract to ensure information is correct</li>
<li>&nbsp;Process material returns (RMA's) as requested by the customer</li>
<li>&nbsp;Understand and ensure proper quality flow downs are in place for contract review</li>
<li>&nbsp;Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating</li>
<li>&nbsp;Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders</li>
<li>&nbsp;Prepare and follow through with customer expedite request</li>
</ul>

This job is all about being a Sales Support Specialist at Incora, where you help build strong customer relationships. You might like this job because you get to work in a dynamic team, support the aerospace industry, and tackle challenges daily!

Sales

Mandarin Chinese

Organizational Skills

Communication

Customer Service

  
Our Incora Story is really taking off – we’d love you to join us for the journey
As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business. 
We are currently seeking an exceptional professional to join us as a Sales Support Specialist
As a Sales Support Specialist you will be responsible for facilitating and building strong customer relationships through providing continuous high-quality service and support. 
This is a great op...

Sales Support Specialist

Incora Malaysia

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Company Profile

Incora Malaysia