Comprehensive medical coverage and financial security to support our employees and ease financial burdens during difficult times.

Group Hospitalization and Group Term Life Insurance

Convenient access to Rapid Bus and LRT services near our office reduces commute time, cuts costs, and supports a greener lifestyle.

Nearby Public Transport (LRT & RAPID BUS)

Hybrid & Flexible Hours : Work from home or office with flexible hours to fit your personal schedule, enhancing productivity and work-life balance.

Work Life Balance

Enhance your career with ongoing training, skill development programs, and growth opportunities tailored to your professional goals.

Career Growth

Covers work-related entertainment and miscellaneous expenses to support your role and enhance productivity.

Entertainment & Miscellaneous Allowance

InfoConnect Sdn Bhd

&nbsp;&nbsp;
About InfoConnect:
At InfoConnect, we are leaders in Enterprise Information Management (EIM) solutions. With Malaysia as our headquarters and a strong presence in Indonesia, we have a 30-year track record in serving clients across the ASEAN region in various industries, spanning from financial services, public sector, manufacturing, logistics, and more. Our goal is to transform how organizations manage, capture, and utilize their data to drive business success. From document and data capture to comprehensive content management, we provide advanced solutions that drive efficiency, streamline processes, and enable data-driven decisions. Our clients span, and we are committed to delivering unparalleled value to each one.
Our Solutions:
We offer a comprehensive suite of solutions that address the full spectrum of information management needs:
<ul>
<li>Document and Data Capture: Streamline the acquisition of critical information with our advanced capture technologies, ensuring accuracy and efficiency.</li>
<li>Document and Content Management: With our flagship product, Docuflo, we enhance your organization’s ability to store, manage, and retrieve documents with our robust enterprise content management system.</li>
<li>Business Process Management: Optimize and automate business processes to increase efficiency and reduce operational costs.</li>
<li>Customer Communications Management: Improve customer engagement and satisfaction with our personalized, multi-channel communication solutions.</li>
<li>Data Management and Analytics: Turn raw data into actionable insights with our robust data management and analytics platforms, designed to support data-driven decision-making.</li>
</ul>
Our Mission:
Our mission is to empower organizations across the ASEAN region with innovative, reliable, and scalable information management solutions that drive efficiency and support strategic growth.
Our Culture:
At InfoConnect, innovation is the cornerstone of our culture. We foster a collaborative environment where diverse perspectives are embraced, and creativity is encouraged. Our team is passionate about what we do, and we are committed to continuous learning and professional development, providing ample opportunities for growth within the company.

Company Profile

&nbsp;&nbsp;
<ul>
<li>Challenging Projects: Work on transformative projects that leverage the latest technologies and have a real impact on businesses.</li>
<li>Career Growth: We provide clear pathways for career advancement and continuous learning opportunities to help you reach your full potential.</li>
<li>Work-Life Balance: We value work-life balance and offer flexible working arrangements to support your overall well-being.</li>
<li>Regional Impact: Be part of a company that is playing a pivotal role in shaping the future of enterprise information management across the ASEAN region.</li>
</ul>
Are you ready to make your mark and be part of our high-performance team? At InfoConnect, we welcome individuals that want to make a difference. Here you can find a community that supports your growth and celebrates your successes. Come join us!

Why Join Us?

RESPONSIBILITIES :
<ol>
<li>Responding to incoming support requests via phone, email, or ticketing system</li>
<li>Documenting and tracking issues and resolutions in a ticketing system</li>
<li>Escalating complex issues to higher-level support teams or specialists</li>
<li>Installing, configuring, and updating software and hardware systems</li>
<li>Conducting basic troubleshooting and maintenance tasks on computer systems</li>
<li>Providing basic training and support for software applications and operating systems</li>
<li>Maintaining accurate records of technical support activities and interactions with users.</li>
</ol>

This job is about providing technical support, troubleshooting software/hardware issues, and training users. You might like this job because you get to handle diverse IT tasks and help others with their technology challenges.

Multitasking

Communication

Problem Solving

Technical Support

RESPONSIBILITIES   :



-Responding to incoming support requests via   phone, email, or ticketing system


-Documenting and tracking issues and resolutions   in a ticketing system


-Escalating complex issues to higher-level support   teams or specialists


-Installing, configuring, and updating software   and hardware systems


-Conducting basic troubleshooting and maintenance   tasks on computer systems


-Providing basic training and support for software   applications and oper...

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