Job Description

Description

Biosense Webster, Clinical and Sales Manager is responsible for overseeing and planning of the clinical support in EP (Electrophysiology) labs, selling and promoting Biosense Webster products and solutions among current and potential customers, working closely with Professional education team on education programs for end-users, people Manager responsibilities, effective and strong capability building with team members and developing the business growth within Malaysia & Brunei market according to business goals and objectives.

Clinical support

• A good understanding and familiarization of the clinical EP environment, competitor products – continuous development of EP knowledge and to coach team members in the field.
• Good people leader & management skills
• Able to lead and support EP cases, Optimizing of Carto Experience (OCE) on products or modules as well as able to handle system troubleshooting during any case situation
• Following and coordinating clinical procedures or schedules.
• Tailor product conversation to the audience to ensure proper understanding and optimal utilization.
• Demonstrates products features and benefits to meet customers’ unmet needs.
• Become comfortable with all types of heart arrhythmias.

Sales

• Planning and achieving business and sales goals
• Collecting, analyzing, and sharing market information (public procurements, competitors, business partners).
• Benchmarking exercises.
• Preparing pricing offers, public procurements responses, respecting deadlines.
• Understand and know clinical EP environment, competitors’ products – continuous development of the knowledge.
• Keeping regular presentations, education to the partners – introducing new products, techniques, providing courses for the best usage of the product.
• Responsible for the launch and rollout of new products and services, initializing sponsorship/workshops/proctorship events & execute state-of-the-art product launches process.
• Participate online or/and f2f in industry symposia, medical meetings and monitor the industry’s business.
• Commercial & negotiation activities with non-clinical stakeholders/tender committees etc.

Operational

• Effective expense management of yearly Advertisement & Promotions, CME & sponsorship budget
• Respecting deadlines in providing monthly reports, expense reports, forecasts and other company processes.
• To understand and follow the processes with the Customer Service (pricing, public procurement, Consignment management etc.).
• Following and administrating quality Complaints due to Company quality processes.
• Close collaboration with support function personnel and departmental Heads.
• Required to attend regular calls or meetings on demand planning, product change management, Launch Excellence and Leadership team engagements.

Qualifications

• University Degree (preferably Technical, Biomedical or Medical background).
• 2 - 3 years of relevant experience within the cardiovascular / Electrophysiology field.
• Good communicator with excellent presentation skills. Strong ability to effectively convey information in a variety of formal and informal settings.
• Ability to drive projects in an organized and timely manner, with necessary follow-ups and interaction with all involved stakeholders.
• Desire and ability to anticipate and address the needs of customers (internal or external) through timely program/project implementation.
• Analytical thinking: systematic gathering, organizing, and synthesizing of relevant data into meaningful added value information.
• Teamwork/Collaboration: intention and ability to work effectively with others toward shared and common goals.
• High level of energy, engagement, responsibility.
• Excellent spoken and written English.
• Ability to travel, mainly locally and at times within South East Asia countries.
• Driving license.
• Fluency in speaking / written / reading English language & preparing presentation decks.

Job Requirements