Job Description

Intern, Customer Success - Administrative Support

• Join the fastest-growing lending and recovery software solutions company.
• Work with colleagues who understand how to build great software.
• Enjoy breathtaking recognition and rewards.

JurisTech is a leading innovator in the lending and recovery software industry, providing cutting-edge solutions to banks, financial institutions, and the telecommunications sector. Our mission is to revolutionize the way businesses manage credit through advanced technology and creative problem-solving. At JurisTech, we pride ourselves on our vibrant culture of innovation, collaboration, and continuous learning, making us a perfect fit for fresh graduates and professionals who are eager to grow and make an impact.

OVERVIEW

We are seeking a motivated and detail-oriented Intern, Customer Success to join our team. In this role, you will support the Customer Success Management team by assisting with customer feedback analysis, escalation coordination, and operational reporting. You will collaborate with internal teams and contribute to client relationship management initiatives, helping to ensure high levels of customer satisfaction and smooth delivery of software solutions. This internship offers hands-on experience in data-driven customer success, cross-functional collaboration, and process improvement within the banking software sector.

RESPONSIBILITIES

• Assist in gathering, analyzing, and documenting customer feedback through surveys and stakeholder engagements, ensuring customer satisfaction (CSAT, NPS and other key metrics) are tracked and improved.
• Assist the Customer Success Management team by coordinating escalation processes with banking clients, ensuring timely communication and follow-up actions in line with Service Level Agreements (SLAs).
• Support the monitoring of SLA compliance by helping track service delivery timelines and reporting any potential risks or breaches to relevant teams for prompt resolution.
• Engage in client meetings by observing senior team members and aiding in relationship management efforts with key banking partners.
• Support the creation, consolidation, and refinement of business and operational reports, including those related to customer health and production performance.
• Collaborate with cross-functional teams, including Product, Project Management, and Support, to coordinate deliverables, monitor issues, and facilitate prompt resolution of client concerns.
• Contribute to the oversight of system enhancements, verifying that progress stays aligned with client expectations and annual enhancement objectives.
• Coordinate with the Product team on preparation of quotations, proposals, and other essential operational documentation.
• Execute ad-hoc assignments that promote client success initiatives, ensuring seamless service delivery and high customer satisfaction levels.
• Continuously develop a working knowledge of our product solutions to effectively assist the Customer Success team and provide informed internal support.
  

Job Requirements

1. Possess a Bachelor’s Degree, Professional Degree or Diploma in Business Administration, Marketing, Communications, Sales, FinTech, Finance, or a related field.
2. Strong communication and interpersonal skills.
3. Excellent command of English.
4. Analytical mindset to gather, interpret, and report on customer feedbacks/ surveys.
5. Proficiency in Microsoft Office Suite, with emphasis on Excel and PowerPoint.
6. Experience with Napkin AI, or similar AI-powered infographic and visual content generation tools, is a plus.
7. Ability to work independently and collaboratively in a fast-paced, dynamic environment.
8. Excellent command of English.
9. Positive attitude, adaptability, and eagerness to take on ad-hoc assignments and new challenges.
10. Willingness to learn continuously and develop product knowledge to support Customer Success initiatives effectively.
11. Previous internship or part-time experience in customer service, sales, or administrative support is a plus but not required.
12. Minimum internship duration of 12 weeks.

Skills