Claims for parking allowance upon confirmation in service

Parking Allowance

Flexibility to work from home for a few days per month

Work from Home

Claims for optical and dental allowance annually

Optical and Dental Allowance

Juris Technologies Sdn Bhd

<div>JurisTech is an exciting place to work at! We are constantly giving birth to ideas, developing innovative solutions and delivering exceptional values to banks and financial institutions (FIs). We pride ourselves for being the market leader in the space of fintech solutions.</div><div>&nbsp;</div><div><strong>About Us</strong></div><div>JurisTech (Juris Technologies) is a leading Malaysian-based fintech company, specialising in enterprise-class software solutions for banks, FIs, and telecommunications companies in Malaysia, Southeast Asia, and beyond.</div><div>&nbsp;</div><div>Founded amidst the 1997 Asian financial crisis, JurisTech provides software solutions for artificial intelligence (AI), conversational chatbots, digital customer onboarding, loan origination, credit scoring, loan documentation, litigation, and debt collections. We have been working with banks and FIs to revolutionise the way financial transactions are made. Our solutions have enabled banks and FIs to transform digitally, achieve better customer experience/journey, and most importantly, fulfil their business goals.</div><div>&nbsp;</div><div><strong>Why join us?</strong></div><div>We employ people from various fields and backgrounds, including those without a technical background because we want to expose graduates to the tech scene and upskill talents from various industries. (So, if you are interested in tech, we want you!)&nbsp;</div><div>&nbsp;</div><div>At JurisTech, we nurture our culture by practising our GECO core values: Growing Heroes, Making Excellence Happen, Customer First, and Opening Up. We believe in investing in employees’ personal growth and career development. Our working environment is designed for maximum working collaboration yet exude a tinge of homely warmth, with game zones and snacks for days! Most importantly we believe in you being an integral part of JurisTech in our pursuit for excellence!</div>

Organization Brief 

<div>The right software, exceptionally delivered.&nbsp;</div>

Organisation Tagline 

<p><strong>Intern, Customer Success - Administrative Support</strong></p>
<ul>
<li><strong>Join the fastest-growing lending and recovery software solutions company.</strong></li>
<li><strong>Work with colleagues who understand how to build great software.</strong></li>
<li><strong>Enjoy breathtaking recognition and rewards.</strong></li>
</ul>
<p>JurisTech is a leading innovator in the lending and recovery software industry, providing cutting-edge solutions to banks, financial institutions, and the telecommunications sector. Our mission is to revolutionize the way businesses manage credit through advanced technology and creative problem-solving. At JurisTech, we pride ourselves on our vibrant culture of innovation, collaboration, and continuous learning, making us a perfect fit for fresh graduates and professionals who are eager to grow and make an impact.</p>
<p></p>
<p><strong>OVERVIEW</strong></p>
<p>We are seeking a motivated and detail-oriented Intern, Customer Success to join our team. In this role, you will support the Customer Success Management team by assisting with customer feedback analysis, escalation coordination, and operational reporting. You will collaborate with internal teams and contribute to client relationship management initiatives, helping to ensure high levels of customer satisfaction and smooth delivery of software solutions. This internship offers hands-on experience in data-driven customer success, cross-functional collaboration, and process improvement within the banking software sector.</p>
<p></p>
<p><strong>RESPONSIBILITIES</strong></p>
<ul>
<li>Assist in gathering, analyzing, and documenting customer feedback through surveys and stakeholder engagements, ensuring customer satisfaction (CSAT, NPS and other key metrics) are tracked and improved.</li>
<li>Assist the Customer Success Management team by coordinating escalation processes with banking clients, ensuring timely communication and follow-up actions in line with Service Level Agreements (SLAs).</li>
<li>Support the monitoring of SLA compliance by helping track service delivery timelines and reporting any potential risks or breaches to relevant teams for prompt resolution.</li>
<li>Engage in client meetings by observing senior team members and aiding in relationship management efforts with key banking partners.</li>
<li>Support the creation, consolidation, and refinement of business and operational reports, including those related to customer health and production performance.</li>
<li>Collaborate with cross-functional teams, including Product, Project Management, and Support, to coordinate deliverables, monitor issues, and facilitate prompt resolution of client concerns.</li>
<li>Contribute to the oversight of system enhancements, verifying that progress stays aligned with client expectations and annual enhancement objectives.</li>
<li>Coordinate with the Product team on preparation of quotations, proposals, and other essential operational documentation.</li>
<li>Execute ad-hoc assignments that promote client success initiatives, ensuring seamless service delivery and high customer satisfaction levels.</li>
<li>Continuously develop a working knowledge of our product solutions to effectively assist the Customer Success team and provide informed internal support.<br></li>
</ul>

This job is an internship in Customer Success, where you&#x27;ll support a team at a fast-growing software company. You might like this job because you&#x27;ll gain hands-on experience and help improve customer satisfaction while collaborating with talented professionals.

Customer Success Management

Business Administration

Communication

Microsoft PowerPoint

Microsoft Excel

Marketing

Digital Marketing

Collaboration

Willingness To Learn

Analytical Skills

Intern, Customer Success - Administrative Support



-Join the fastest-growing lending and recovery software solutions company.


-Work with colleagues who understand how to build great software.


-Enjoy breathtaking recognition and rewards.

JurisTech is a leading innovator in the lending and recovery software industry, providing cutting-edge solutions to banks, financial institutions, and the telecommunications sector. Our mission is to revolutionize the way businesses manage credit throug...

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Company Profile

Juris Technologies Sdn Bhd