Job Description

This role is the engine room of the business. You’ll handle customer service, daily operations, order fulfilment, and inventory including hands-on packing and Quality Control. 

Key Responsibilities

Order Fulfilment & Operations

• Process orders, refunds, returns, and exchanges across all platforms
• Pack parcels accurately and on time
• Oversee and perform QC checks before parcels are shipped
• Coordinate with courier partners to ensure smooth delivery
• Ensure correct items, sizes, and quantities are sent out 

Inventory & Stock Management

• Track and update inventory levels daily
• Monitor low stock items and place stock orders when levels are running low
• Ensure stock records match physical stock
• Flag slow-moving or problematic items early
• Prepare & pack inventory for offline events as and when it arise

Customer Service

• Handle customer enquiries across all platforms (WhatsApp, Shopee, website, etc.)
• Resolve customer issues calmly and professionally
• Follow up on delivery issues, returns, and exchanges
• Escalate recurring issues with clear documentation
• Assist walk-in customers in showroom & offline events (as and when it arise)

Reporting & Admin

• Prepare simple daily reports, including:
• Daily sales
• Operational issues
• Customer issues
• Low stock alerts

Job Requirements

What We’re Looking For

• Female only
• 2–3 years experience in operations, customer service, e-commerce, or admin
• Responsible, detail-oriented, and organised 
• Comfortable with hands-on work, including packing parcels and QC checks
• Able to manage multiple tasks without losing accuracy
• Basic computer literacy (spreadsheets, platforms)
• Clear communicator with customers and internal teams

Skills