Job Description

The Duty Manager provides staff, tenants and customers with a main point of contact for all inquiries and issues.

• First point of contact for customer and tenant enquiries and complaints
• Site patrols identifying H&S, cleaning, maintenance and security issues
• Monitor and manage front-of-house staff on a day-to-day basis
• Incident management, investigation and reporting
• Daily Duty Manager reporting to the Management team

The Duty Manager’s role requires good communication skills, reporting to the Management team on operational issues and offering solutions. In addition, a flexible approach is necessary to deal with the variety of tasks and situations in a customer focused environment. Experience of working within a customer facing environment is a requirement with a minimum of 2 years’ experience at a Managerial Level. IT literacy skills in MS outlook, Word, Excel & Power Point. Good writing skills and able to produce accurate Incident Reports. Demonstrated ability to handle administrative details and routine day-to-day issues independently, assuming responsibility without direct supervision. Able to work on rotation of shifts, weekends and public holidays.

Job Requirements

Skills