We are as diverse as the region we connect, because we value the power of difference.

Collaborative team

We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.

Rewarding career

Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!

Diverse opportunities

Lazada Express Malaysia

ECOMMERCE IS CHANGING
AND WE'RE LEADING THE CHANGE
Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to serve 300 million customers. In 2016, Lazada became the regional flagship of the Alibaba Group, and is backed by Alibaba’s best-in-class technology infrastructure.
Lazada's constantly evolving technology, logistics and payments infrastructure connects this vast and diverse region, and offers Southeast Asia a shopping experience that is safe, seamless and enjoyable. At Lazada, nothing stands still. As the demands of discerning shoppers and ambitious retailers continue to grow, we’re always a few steps ahead.
Source: <a href="https://www.lazada.com/en/" target="_self">lazada.com</a>&nbsp;

Who We Are

OUR MISSION
Accelerating Progress In Southeast Asia Through Commerce &amp; Technology
OUR VISION by 2030
<ul>
<li>Serve 300 million customers</li>
<li>Create millions of jobs in the eCommerce ecosystems</li>
<li>Power real, profitable SMEs across SEA</li>
</ul>
OUR CORE VALUES
<ul>
<li>Customers first, employees second, shareholders third</li>
<li>Trust makes everything simple</li>
<li>Change is the only constant</li>
<li>Today's best performance is tomorrow's baseline</li>
<li>If not now, when? If not me, who?</li>
<li>Live seriously, work happily</li>
</ul>
Source: <a href="https://www.lazada.com/en/careers/" target="_self">lazada.com</a>

Our Values

Team and Role Introduction: Responsibilities: -Developing process enhancement strategies. -Conducts Process blueprinting to review existing processes and identify areas for improvement. -Analyse performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements. -Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency. -Develop process workflow and design for new products, systems and services. -Oversee implementation of new business processes -Monitor and measure the impact of new Process and Improved Process rolled out to ensure achievement of desired outcome. -Maintain and update all the process related reports and documentation for reference purposes. -Develop in-depth knowledge of Lazada’s products, services and systems used by customers (buyers and sellers) and Customer Care team. -Assist in promoting the implementation of best practices. -Recommend innovative business and technical solutions to improve operational effectiveness. -Process benchmarking and establishing norms and standard of processes - Process Standardization and alignment for six (6) ventures. -Organize and maintain data assets in the Xspace (internal system).

This job is focused on improving customer care processes and performance. You might like this job because it involves analyzing data, implementing process changes, and enhancing customer experience to drive operational efficiency.

Team and Role Introduction: 

Responsibilities: 

 -Developing process enhancement strategies. 
 -Conducts Process blueprinting to review existing processes and identify areas for improvement.
 -Analyse performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
 -Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
 -D...

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Lazada Express Malaysia