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Customer Experience-(Malaysia and Singapore Market)

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This job is all about enhancing the shopping experience for customers in Malaysia and Singapore. You might like this job because you’ll manage exciting campaigns, optimize deals, and collaborate to help sellers grow, making a real impact in e-commerce!

Undisclosed

Malaysia, Kuala Lumpur

Job Description

We are looking for a highly motivated and detail-oriented Analyst to support our deal hunting operations for Lazada Singapore. In this role, you will be responsible for planning, executing and aiding to optimize campaign deal hunting performance. This position provides excellent exposure to commercial topics and platform operations. With daily campaigns and activities on our platform to deliver great deals to our buyers, as well as help our sellers grow their businesses, you will be an integral part of driving growth and efficiency in the business by owning key workflows and executing on key projects that span different functions and business units

Responsibilities
- Manage deal hunting operations and timeline
- Work closely with commercial category teams to source for products and assortments to ensure strong deal pool for customers during campaigns and/or within the channel
- Own and operate internal tools including the deal hunting tool to receive, review and slot deal submissions from the sellers and/or commercial team
- Understand the overall deal hunting system and product features to increase operation efficiency
- Assist in UATs of new program initiatives, and stay informed about industry trends, best practices, and emerging mechanics in e-commerce operations
- Performance sharing & monitoring of key sales and traffic metrics to provide insights and identify key levers to improve performance
- Aid in project management support as well as coordinate with stakeholders throughout the organization on key deliverables, where applicable


Job Requirements

1) Bachelor's Degree in Business Administration or related field of study.
2) 1-2 years of working experience with preferable experience in e-commerce operations, or in a retail or consumer goods environment.
3) Have ability to work both independently and within a team.
4) Organised, meticulous, and driven, with good communication as well as interpersonal skills to effectively collaborate with cross-functional teams.
5) Comfortable with dealing with numbers and operational work.
6) Proficiency in MS Office (especially Excel & PowerPoint).
7) Willingness to work & learn in a fast-paced, dynamic environment and adapt to changing priorities as well as dealing with ambiguity.


Company Benefits

Collaborative team

We are as diverse as the region we connect, because we value the power of difference.

Rewarding career

We value curiosity and passion that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day.

Diverse opportunities

Build your future with Lazada in in Commercial, Marketing, Technology, Customer Care, Strategy & Management, Corporate Function, and more!


Additional Info

Company Activity

Last active - few hours ago


Company Profile

Lazada Express Malaysia-logo-image

Lazada Express Malaysia

ECOMMERCE IS CHANGING AND WE'RE LEADING THE CHANGE Founded in 2012, Lazada Group is Southeast Asia’s leading eCommerce platform. With a presence in six countries – Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam – we connect this vast and diverse region through our technology, logistics and payments capabilities. Today, we have the largest selection of brands and sellers, and by 2030, we aim to...