Job Description

Duties and responsibilities:  

As a Concierge for a property management company, plays a pivotal role in ensuring the smooth and efficient operation of the properties. This position requires a personable, customer-oriented individual who can provide exceptional service to tenants and address their needs promptly. The Concierge is responsible for creating a welcoming and secure environment while assisting with various tasks related to property management. 

Key Responsibilities: 

1. Customer Service: 

• Act as the primary point of contact (on ground) for all or tenant requests and concerns, ensuring timely resolution and satisfaction. 

2. Security and Access Control: 

• Monitor access to the property and enforce security protocols, such as manage the viewing keys and self check in keys.  
• Handle key management, access cards, and other security-related tasks.

3. Units & Rooms Conditions Management: 

• Ensure units & rooms condition up to standard and schedule, coordinate with the maintenance team and repair services as needed.  
• Monitor common areas to ensure they are clean and well-maintained. 

4. Emergency Response: 

• Act as the first point of contact during emergencies and follow established protocols for contacting appropriate authorities or management personnel. 
• Maintain emergency contact lists and procedures. 

5. Communication: 

• Maintain open and clear communication with tenants, and property management staff. 
• Utilize communication tools, such as phones, intercoms, and email, to stay in touch with relevant parties. 

6. Documentation and Reporting: 

• Document check in, check out activities, booking fees and tenancy agreements. 

Job Requirements

• High school diploma or equivalent (some positions may require higher education). 
• Excellent interpersonal and communication skills. 
• Strong customer service orientation and a friendly demeanor. 
• Basic computer skills for data entry and email communication. 
• Ability to handle stressful or emergency situations calmly and efficiently. 
• Knowledge of property management software or tools (preferred but not required). 
• Previous experience in a customer service, hospitality, or similar role is advantageous. 
• Someone that has own transport, requires travelling based on the building assigned. 

Skills