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This job is about managing guest relations, room bookings, and maintaining a smooth hotel operation. You might like this job because you get to interact with guests, analyze market data, and oversee daily tasks for the front desk team.
RM 2200 - RM 3000
Midfields Sungai Besi, Kuala Lumpur
Full-Time
1 week ago
Job Description
- Interact with guests, guide them through the booking process, and input their information into the system. - Create a daily task list for the front desk team. - Address guest requests and inquiries promptly by collaborating with front line and maintenance staff. - Perform nightly duties, including overseeing payment collection. - Analyze market data to monitor rates and occupancy, and provide reports to management. - Generate invoices for the accounting department's monthly statements. - Assist guests with check-in and check-out, as well as room assignments. - Handle reservation processing and room allocations. - Coordinate cleaning and upkeep of guest rooms and public spaces. - Conduct daily inspections of guest rooms.Job Requirements
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers
- Flexibility - night, weekend, and holiday shifts are all part of the job
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
- Working Hours: From 9AM to 9PM, 5 days per week
- Working Location: Five Senses Experience Suite around KL
Skills
Company Benefits
Well Being
Feeling under the weather? We provide Annual Leave, Medical Leave for your well-being.
Monetary Rewards
Your task achievement will be rewarded with Incentives, Commissions, and Performance Bonus!
Company Bonding
Our companies organises company dinners, trips, and social events.
Career progressions
In our fast pace working environment, we acknowledge your hard work and support by providing career path for your future.
Impactful Collaboration
YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday.
Learning and Developement
We want you to grow. We provide training fund to make sure you achieve your maximum potential.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service, Property / Real Estate Management
Company Profile
WIT VENTURES SDN BHD
Welcome to FIVE SENSES, where we transform your stay into an extraordinary sensory journey. Owned by WIT Ventures Sdn Bhd, a leading hospitality manager and property technology company based in Malaysia, FIVE SENSES is dedicated to providing an exceptional experience that delights all your senses.
At FIVE SENSES, we believe that true hospitality goes beyond providing a place to stay—it’s about creating moments that linger in your memory long after you leave. Our meticulously designed properties offer a unique blend of comfort, style, and innovation, ensuring that every guest enjoys a seamless and personalized experience.
Our commitment to excellence is reflected in every aspect of our service. From our state-of-the-art amenities and thoughtfully curated interiors to our attentive staff and cutting-edge technology, we strive to exceed your expectations at every turn. Whether you're traveling for business or leisure, FIVE SENSES is your sanctuary, a place where you can relax, rejuvenate, and connect with your surroundings.
Experience the harmony of luxury and convenience with FIVE SENSES. Let us elevate your stay and awaken your senses to the beauty of true hospitality.