Gain international exposure and learn from global best practices through selected overseas training programs.

Overseas Training Opportunity

Enjoy special discounts on Luckin Coffee products and services

Employee Discount on Products & Services

We provide statutory contributions for your retirement savings and social security protection in line with Malaysian regulations.

EPF & SOCSO

Access training programs, workshops, and conferences designed to build skills and support your career growth.

Professional Career Development

Your hard work and achievements are recognized through reward programs, appreciation events, and performance incentives.

Staff Appreciation & Rewards

Stay protected with insurance benefits that provide financial support and peace of mind.

Insurance Coverage

Luckin Coffee Malaysia

Luckin Coffee is a leading new retail coffee company worldwide. We are the pioneer of a technology-driven new retail model to provide coffee and other products of high quality, high affordability, and high convenience to our customers.

Since landing in Malaysia, it has been serving up quality coffee at affordable prices, with a modern twist. Now already expanding across major towns, Luckin is quickly becoming a favourite spot for coffee lovers here. Luckin Coffee opened its first store in Malaysia at Sunway Pyramid in January 2025.

High Quality
Our coffee beans come directly from top coffee-producing regions, and we have won the gold medal of IIAC for five consecutive years. Every batch of our coffee is carefully blended by our team of the WBC champions. Our coffee is selected from more than 180 blending formulas that highly match the taste of customers.

High Affordability
We advocate a more convenient and rapid “new retail” experience. Users can purchase, pick up, and take out coffee through our mobile app, completely changing the traditional coffee business mode. Experience the ultimate convenience with every cup of coffee carefully crafted and freshly made, just for you.

High Convenience
Our mobile app and presence on other third-party platforms cover the entire customer purchase process, offering our customers a 100% cashier-less environment. This enhances our customer experience, improves our operating efficiency, and allows us to stay connected with our customers and engage with them anytime, anywhere.

About Us

Harnessing the power of technology is at the core of our culture. Our concept is a pioneer in the F&amp;B industry as we leverage on Artificial Intelligence and Big Data to analyze and anticipate market trends, make efficient decisions on resource management and manage workload.

Luckin Coffee Malaysia offers a lot of opportunities for Malaysians who want to grow their career in a fast-paced and youthful environment. Whether you're into store operations, marketing, logistics, or even management, there's something here for you. Join a team that’s young, energetic, and always moving forward. At Luckin, you can work hard, learn fast, and have fun doing it. All while making your mark in one of the fastest-growing coffee brands around.

Why Join Us

<ul>
<li>Support in marketing operations implementation on app (ie. Banner updates, product creation etc)</li>
<li>Support in marketing operations implementation in store display (digital and physical)</li>
<li>Support communication across departments (Operations, Marketing, BD, QA, Projects) to ensure smooth execution of marketing initiatives.</li>
<li>Assist in the planning, coordination, and execution of Luckin Coffee events, activations, and customer engagement activities.</li>
<li>Attend to customer messages, reviews, and feedback on Luckin Coffee’s social media accounts, feedback platforms, and customer service hotline.</li>
<li>Ensure customer queries and complaints are resolved promptly and professionally.</li>
<li>Monitor and report on online customer sentiment, providing insights to improve service quality.</li>
<li>Registering and validating of new Luckin outlets on Google Locations</li>
<li>Plan and execute strategies to encourage and manage Google Business Page reviews for new and existing outlets.</li>
<li>Share best practices to ensure consistent customer communication across all touchpoints.</li>
<li>Support and monitor competitors activities across own channels, social media and e-commerce marketplaces (not limited to these channels)</li>
</ul>

This job is about making Luckin Coffee&#x27;s marketing shine! You’ll update banners, help with events, and connect with customers on social media. You might like this job because it involves creativity, problem-solving, and teamwork.

Marketing Communications

Customer Service

Marketing

Teamwork

Punctuality




-Support in marketing operations implementation on app (ie. Banner updates, product creation etc)


-Support in marketing operations implementation in store display (digital and physical)


-Support communication across departments (Operations, Marketing, BD, QA, Projects) to ensure smooth execution of marketing initiatives.


-Assist in the planning, coordination, and execution of Luckin Coffee events, activations, and customer engagement activities.


-Attend to customer messag...

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Company Profile

Luckin Coffee Malaysia