Weekly team lunch on the house along with free flow of tea, coffee & of course snacks provided. 

Let's feast!

We want you to grow with us! Show off your brilliance, creativity and innovation to the growth of the business and company. 

Unique Experience

Shorts? Slippers? Costume you want to show off? Come in however you like, just make sure you're decently dressed & personal hygiene is taken care of!

Casual Dress Code

We value both personal and professional growth. Expect to hustle hard, refine your skills & develop new skills along the way.

Learn and Grow

We will top up 20 days of annual leave (upon confirmation) on top of the observed state Public Holidays.

Holidays

Close-knit get-together over a night of board game activities in our home office working environment that is cozy yet fun.

Fun Activities

Lumos

<div><strong>Safety Made Simple<br></strong><br>Want to be part of an exciting startup that is having a positive impact on the world?</div><div><br></div><div>Lumos is the world's first smart bicycle helmet with integrated lights, brake and turn signals. Launched to the world on Kickstarter in 2015, Lumos raised over $800,000 USD in its first campaign and raised over $2.9 million in its most recent campaign in Kickstarter. It has been featured on Forbes, Fast Company, The BBC, and CNN.&nbsp;</div><div><br></div><div>Lumos has been named one of <a href="https://www.oprahdaily.com/life/a24483259/oprah-favorite-things-2018/#techgifts">Oprah’s Favorite Things</a>, TIME Magazine’s “<a href="https://time.com/collection/best-inventions-2018/5454289/lumos-kickstart-helmet/">Best Inventions of 2018</a>”, and “The Helmet That Every Bike Commuter Needs” by Slate Magazine.</div><div><br></div><div>Lumos hold various records on <a href="https://www.kickstarter.com/projects/lumoshelmet/lumos-ultra-the-new-standard-in-bike-helmets">Kickstarter</a> with<strong> </strong>"Most Funded and Most Backed Project" in the bicycle accessories category in 2020. Lumos has recently gained the<strong> </strong>support of <a href="https://says.com/my/tech/lumos-next-generation-bike-helmet-endeavor">Endeavor Malaysia</a>, an organization that is leading the high-impact entrepreneurship movement around the world.</div><div><br></div><div>Lumos is a mission-driven company. Started in the dorm rooms at Harvard, we seek to make a positive impact in the world by making cycling safer, prevent avoidable traffic deaths, and helping more people make cycling a bigger part of their everyday lives.</div><div><br></div><div>Join us in our mission to improve cycling safety and have safer streets for all.</div>

A Next Generation Bicycle Helmet 

<div>Lumos value qualities, skills, behaviors, attitudes, and attributes of our employees, we hire and promote people who demonstrate these values. By so doing, the intention is to inspire more of those behaviors, and create a self-reinforcing culture.</div>

What we value

<p><strong>About Lumos</strong><br></p>
<p>Lumos is a company with a simple mission: we keep people who choose to ride on the road safe by keeping them visible and stand out!</p>
<p><br>Started out from our dorm rooms in Harvard, we wanted to make a positive impact in the world! How did we accomplish this? By designing sophisticated smart products for the everyday cyclist's needs.</p>
<p><br>In 2015, we launched the first Lumos helmet on Kickstarter. A bicycle helmet with integrated front and back lights, turn signals, and brake lights. A revolutionary idea that raised over $800,000 USD, making it still the largest crowdfunded bike helmet on the platform to date. It has since been featured on Forbes, Fast Company, The BBC, and CNN. It was named “The Helmet That Every Bike Commuter Needs” by Slate Magazine, and at the end of last year, it was also named as one of Oprah’s Favorite Things and TIME Magazine’s Best Inventions of 2018. The Kickstart is the first and only helmet which is sold in over 300 Apple Stores worldwide. <br></p>
<p>Join us if you want to be part of an exciting startup that’s producing products to keep cyclists safe!</p>
<p><br><strong>Note: </strong>Given the very early stage of the company that we are in, a high degree of adaptability is expected and required for this role. We are constantly learning new things and adapting our strategy and activities accordingly. We expect all employees and team members to only look at their job descriptions as a guideline. We eschew roles and seek people willing and able to ignore job descriptions. Everyone’s job at Lumos is to do anything and everything we can to make it a success and meet our company goals regardless of our “jobs”.</p>
<p></p>
<p>&nbsp;</p>
<p><strong>You are perfect for us if you are:</strong></p>
<p>A creative thinker and problem solver, passionate to make world class products, an exceptional communicator, a team player, with proven ability to influence others without formal authority high energy, strong work discipline, action-oriented, organised, detail-oriented yet able to always see the "big picture", able to work autonomously in a fast-pace start-up environment.</p>
<p></p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Ensure that we provide great customer service</li>
<ul>
<li>Proactively define clear policies and responses to common problems our customers bring up</li>
<li>Ensure that the CS team provides quality responses to our customers&nbsp;</li>
<li>Maintain our website FAQ page so that customers can find the answers they are looking for themselves&nbsp;</li>
<li>Put a plan together that equips and enables the CS team to be a “source of WOW” to our customers</li>
<li>Stay actively up-to-date as to what is happening in the company regarding new products and marketing communications</li>
</ul>
<li>Ensure that the company is listening to what our customers are saying, and that we’re improving based on their feedback</li>
<ul>
<li>Monitor reviews on our website + Amazon + TrustPilot etc. Respond as appropriate&nbsp;</li>
<li>Provide a monthly CS report to the company</li>
<li>Identify trends, developments, and needs, and apply best practices to areas of improvement</li>
</ul>
<li>Lead and manage Customer Service as a whole in the company, and the CS team</li>
<ul>
<li>Ensure that CS team members knows what is expected of them and what they need to do on a weekly/daily basis</li>
<li>Enabling, training, and equipping CS team to be able to provide “Great CS” to customers and make CS a “source of WOW”</li>
<li>Supporting, guiding, and managing CS team so that they are successful.&nbsp;</li>
<li>Adhere to and manage the approved budget</li>
<li>Recruit, mentor and develop CS agents and nurture an environment where they can excel through encouragement and empowerment.&nbsp;</li>
</ul>
</ul>

This job is for a Customer Service Manager at Lumos, a company creating innovative cycling safety products. You might like this job because it involves leading a team to provide exceptional customer service and improve products based on customer feedback in a dynamic startup environment.

Customer Service

English Language

Zendesk

About Lumos

Lumos is a company with a simple mission: we keep people who choose to ride on the road safe by keeping them visible and stand out!

Started out from our dorm rooms in Harvard, we wanted to make a positive impact in the world! How did we accomplish this? By designing sophisticated smart products for the everyday cyclist's needs.

In 2015, we launched the first Lumos helmet on Kickstarter. A bicycle helmet with integrated front and back lights, turn signals, and brake lights. A...

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