Job Description

Talentify - Regis & Aquaflow is a fast-growing ecommerce brand. We are committed to providing an exceptional customer experience and seamless online shopping journey. As we expand, we are looking for a proactive and detail-oriented Ecommerce Customer Service & Operations Executive to manage customer interactions and oversee backend operations. 

Key Responsibilities:

• Handle customer enquiries and responses on Shopee, Lazada, website, Facebook and Instagram
• Handle order related matters, including order confirmation, shipping status tracking and return/exchange processing
• Resolve customer complaints and issues and track the progress of problems, providing timely and effective solutions.
• Monitor stock levels to ensure adequate product availability
• Maintain communication with the warehouse to ensure timely replenishment and accurate management of inventory.
• Monitor stock to ensure stock reaches trigger points and make replenishment orders
• Collect customer feedback, analyse customer needs and expectations and provide recommendations for improvement
• Participate in developing and optimising customer service processes to enhance service quality
• Regularly analyse customer service data and trends, and propose improvement measures
• Research and expand brand-related peripheral products, identify quality suppliers, and manage vendor communication

Job Requirements

Requirements:

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: Min 1 years of experience in ecommerce customer service or operations.
• Familiarity with ecommerce platforms.
• Strong communication skills, both written and verbal.
• Problem-solving mindset and ability to work under pressure.
• Proficiency in MS Excel, Google Sheets, and CRM tools.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Preferred Qualifications:

• Experience working with logistics and fulfillment providers.
• Knowledge of inventory management systems.
• Understanding of ecommerce analytics and reporting tools.

Skills