Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.

Diversity and Inclusion

Equal employment and promotion opportunities for all employees, fostering professional growth.

Career Opportunities

High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.

Customer Satisfaction Focus

Malaysia Airports

<p>Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond.&nbsp;&nbsp;</p>
<p>Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world.&nbsp;&nbsp;</p>
<p>Our core business is the management, operation, maintenance and development of airports. The company draws its revenue from aeronautical operations – aircraft landing and parking fees, passenger service charges and other airline charges – and commercial activities from airport-related services such as duty free shops and other retail outlets, hotel operations, commercial leasing and car park management.&nbsp;&nbsp;</p>
<p>Over the past decades, Malaysia Airports has developed a business model that focuses not only on the airports portfolio, but also on optimising the commercial opportunities presented by the travel and aviation industry. As we move forward, our new goal is to develop the “Airport City” of the future – providing world-class aeronautical services while fully utilising surrounding land banks to develop malls, hotels and leisure facilities to ensure a joyful experiences not only for the contemporary traveller, but also for all Malaysia Airports’ clients and business partners.</p>

Who We Are

<p><strong>Our Vision</strong>&nbsp;</p>
<p>A Global Airport Group That Champions Connectivity and Sustainability&nbsp;&nbsp;</p>
<p><strong>Our Brand Promise </strong></p>
<p>Hosting Joyful Connections</p>

Our Values

<p><div class="jobTitle"> <h1 id="job-title" itemprop="title">Information Officer - Operations (Duty Operations) MASB @ KCH</h1> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1114117501/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error" style="display: none;">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info" style="display: none;">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success" style="display: none;">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1114117501" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <p xml:lang="en-GB" lang="en-GB" class="jobDate" id="job-date"><strong>Date: </strong>29 Aug 2024 </p> <p id="job-location" xml:lang="en-GB" lang="en-GB" class="jobLocation "> <strong>Location:</strong> <span class="jobGeoLocation">Kuching, 13, MY, 93722 </span> </p> <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> <p id="job-company" class="jobCompany" xml:lang="en-GB" lang="en-GB"> <strong>Company: </strong> <span>Malaysia Airports Holdings Berhad</span> </p> <div class="job"> <span itemprop="description" class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Description</h2> </div><div><p><strong>GENERAL SUMMARY</strong></p> <ul> <li>Ensure smooth and effective operation of Information Services. Provice efficient and quality service at all customers. Train; guide and supervise subordinates on their job.</li> </ul> <p><strong>ESSENTIAL POSITION</strong></p> <ul> <li>Lead the operation of the Information Services</li> <li>Supervise subordinates in the team on daily operation matters</li> <li>Handle customer relations service and handle complaints from customers</li> <li>Advise subordinates in resolving problems and completing work</li> <li>Respond to issue arises from any operational activities and escalate it to immediate superior</li> <li>Update Standard Operating Procedure on information counter service when necessary</li> <li>Collate information and produce report related to assigned unit</li> <li>Monitor staff performance and conduct on company's dress code and practices</li> <li>Handle VVIP/ VIP movement</li> <li>Monitor subordinates annual leave; medical leaves; off day and sending monthly report to HR/ AM</li> <li>Ensure that all leave forms and overtime forms are completed before submit to office</li> <li>Prepare and review staff monthly roster</li> <li>Ensure that announcement made is clear and precise</li> <li>Get latest and accurate information on flight data</li> <li>Provide customers with the latest and accurate information on flight information</li> <li>Answer all calls within 3 rings; answer politely and professionally</li> <li>Attend briefing meeting as and when required</li> <li>Perform other duties as assigned</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Key Challenges</h2> </div><div><ul> <li>Disseminate information to customers in professional manner</li> <li>Managing difficult situations in serving the customers</li> <li>Supervising subordinates in ensuring excellent service</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Skills</h2> </div><div><ul> <li>Possess good communication and interpersonal skills</li> <li>Customer service oriented with pleasant personality</li> <li>Good in both written and spoken Bahasa and English</li> <li>Preferably fluent in foreign language e.g. Mandarin or Arabic</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Relevant Industries</h2> </div><div><p><b>External</b></p> <ul> <li>Preferable diploma with minimum 1 year relevant working experience&nbsp;</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Education</h2> </div><div><p><b>External</b></p> <ul> <li>Diploma in any discipline</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Additional Information</h2> </div><div><p>Open for Malaysian citizens only.<br> Please be reminded that only online applications will be entertained.<br> Applications should reach us no later than 5 September 2024.<br> Only shortlisted will be notified.<br> &nbsp;</p> </div></div></div> </span> <p class="job-location"> <span class="jobmarkets"> </span> <span class="jobsegments"> <br><strong>Job Segment: </strong> <span itemprop="industry">Operations Manager, Operations, Customer Service </span> </span> </p> </div> <div> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1114117501/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1114117501" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <div class="clear clearfix"></div></p>

This job is an Information Officer role at Malaysia Airports Holdings Berhad in Kuching. You might like this job because you will lead operations, supervise staff, and handle customer relations professionally. Good communication and customer service skills are essential.

 Information Officer - Operations (Duty Operations) MASB @ KCH  Apply now »       Apply for Job                     Enter your email to apply          Date: 29 Aug 2024   Location: Kuching, 13, MY, 93722     Company:  Malaysia Airports Holdings Berhad   Job Description GENERAL SUMMARY  

-Ensure smooth and effective operation of Information Services. Provice efficient and quality service at all customers. Train; guide and supervise subordinates on their job.  ESSENTIAL POSITION  

-Lead t...

Information Officer - Operations (Duty Operations) MASB @ KCH

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