Embraces differences in social and cultural backgrounds, promoting an inclusive work environment.

Diversity and Inclusion

Equal employment and promotion opportunities for all employees, fostering professional growth.

Career Opportunities

High priority on customer service, encouraging continuous improvement to enhance passenger comfort and experience.

Customer Satisfaction Focus

Malaysia Airports

<p>Malaysia Airports manages and operates 39 airports in Malaysia and one international airport in Istanbul, Turkey. The 39 airports in Malaysia comprise of 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). Malaysia Airports is the company that helps connect the country – bringing together remote, rural communities with the vibrant cities and providing the country’s premier gateway to the world beyond.&nbsp;&nbsp;</p>
<p>Malaysia Airports was corporatised in 1992 and listed on the Malaysian Stock Exchange (Bursa Malaysia) seven years later, becoming the first Asian airport operator to go public and only the sixth in the world to do so. It now employs some 11,000 people in Malaysia and around the world.&nbsp;&nbsp;</p>
<p>Our core business is the management, operation, maintenance and development of airports. The company draws its revenue from aeronautical operations – aircraft landing and parking fees, passenger service charges and other airline charges – and commercial activities from airport-related services such as duty free shops and other retail outlets, hotel operations, commercial leasing and car park management.&nbsp;&nbsp;</p>
<p>Over the past decades, Malaysia Airports has developed a business model that focuses not only on the airports portfolio, but also on optimising the commercial opportunities presented by the travel and aviation industry. As we move forward, our new goal is to develop the “Airport City” of the future – providing world-class aeronautical services while fully utilising surrounding land banks to develop malls, hotels and leisure facilities to ensure a joyful experiences not only for the contemporary traveller, but also for all Malaysia Airports’ clients and business partners.</p>

Who We Are

<p><strong>Our Vision</strong>&nbsp;</p>
<p>A Global Airport Group That Champions Connectivity and Sustainability&nbsp;&nbsp;</p>
<p><strong>Our Brand Promise </strong></p>
<p>Hosting Joyful Connections</p>

Our Values

<p><div class="jobTitle"> <h1 id="job-title" itemprop="title">IT Support Officer - IT Delivery (Application Management)</h1> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1199997901/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1199997901" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <p xml:lang="en-GB" lang="en-GB" class="jobDate" id="job-date"><strong>Date: </strong>6 May 2025 </p> <p id="job-location" xml:lang="en-GB" lang="en-GB" class="jobLocation "> <strong>Location:</strong> <span class="jobGeoLocation">Sepang, 10, MY, 64000 </span> </p> <style type="text/css"> #job-location.job-location-inline { display: inline; } </style> <p id="job-company" class="jobCompany" xml:lang="en-GB" lang="en-GB"> <strong>Company: </strong> <span>Malaysia Airports Holdings Berhad</span> </p> <div class="job"> <span itemprop="description" class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Job Description</h2> </div><div><p><b>POSITION GENERAL SUMMARY</b></p> <p>To perform IT application support and maintenance services for Check in System (CUPPTS, CUSS, and related components) and Self Service Bagdrop (SSBD) for high system serviceability and availability</p> <p>&nbsp;</p> <p><b>ESSENTIAL POSITION FUNCTIONS</b></p> <ul> <li>System Monitoring &amp; Support<br> - Monitor and maintain the performance of check-in systems and kiosks, airline DCS (Departure Control Systems), and SSBD systems.<br> - Provide first-level and second-level support to resolve technical issues quickly.<br> - Coordinate with business owners, vendors, and airlines to ensure continuous operation of systems.</li> <li>Maintenance &amp; Troubleshooting<br> - Conduct and coordinate routine corrective/preventive maintenance and updates for kiosks, printers, scanners, and bag-drop mechanisms.<br> - Diagnose hardware and software faults, replace faulty parts, or coordinate with service providers.</li> <li>System Integration &amp; Deployment<br> - Support system upgrades, testing, and deployment of new check-in or baggage processing solutions.<br> - Collaborate with airline IT teams during DCS integrations or check-in system onboarding.</li> <li>Documentation &amp; Reporting<br> - Maintain accurate records of incidents, system performance logs, maintenance activities, and root-cause analyses.<br> - Report system uptime, downtime, and SLA compliance to management.</li> <li>Compliance &amp; Safety<br> - Ensure all systems comply with aviation safety regulations, airport authority policies, and cybersecurity standards.<br> - Participate in audits and risk assessments related to the check-in and baggage systems.</li> <li>To ensure availability and serviceability of supported system for high performance.</li> <li>To be available on standby as and when required.</li> <li>To contribute to problem management and improvement programs for the identified system’s problem.</li> <li>To assist with system performance analysis for continuous improvement and problem prevention.</li> <li>Involve with the handover process for the support acceptance.</li> <li>Understand the business processes and design of the appointed system, its configuration, and the principle of operations of all hardware and software modules.</li> <li>Entertain ad-hoc assignments instructed by the superior on system activity.</li> <li>To identify areas where supported systems&nbsp;can be improved or upgraded.</li> <li>To be involved in requirement identification and analysis upon receiving a request for change or new requirement of a supported system.</li> <li>To adhere to maintaining good teamwork and personal relationships in the unit and all IT Division</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Key Challenges</h2> </div><div><ul> <li>Manages customers and top management’s expectations.</li> <li>Work beyond area of control that contributes to overall device and system performance.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Skills</h2> </div><div><ul> <li>A team player with minimum supervision</li> <li>Incident Management&nbsp;</li> <li>Project Participation&nbsp;<br> – Experience working in cross-functional teams for system implementations</li> <li>Security Awareness&nbsp;<br> – Knowledge of cybersecurity best practices, especially in airport IT environments</li> <li>Vendor Coordination Skills&nbsp;<br> – Able to liaise effectively with third-party system providers</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Education</h2> </div><div><p><b>EXTERNAL</b></p> <ul> <li>Diploma preferably with specialization in Computer Science / Information Technology</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Relevant Industries</h2> </div><div><p><b>EXTERNAL</b></p> <ul> <li>At least 3 Principals</li> <li>CGPA &gt; 2.8</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Additional Information</h2> </div><div><p><b id="docs-internal-guid-962470a2-7fff-9e00-7f83-115564038983">Open for Malaysian citizens only.<br> Please be reminded that only online applications will be entertained.<br> Applications should reach us by 13 May 2025.<br> Only the shortlisted will be notified.</b></p> </div></div></div> </span> <p class="job-location"> <span class="jobmarkets"> </span> <span class="jobsegments"> <br><strong>Job Segment: </strong> <span itemprop="industry">Testing, Computer Science, Cyber Security, Manager, Technology, Security, Aviation, Management </span> </span> </p> </div> <div> <div class="applylink pull-right"> <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn hidden-phone" href="/talentcommunity/apply/1199997901/?locale=en_GB">Apply now »</a> </div> <div class="visible-phone">  <div id="qaModal" class="mobileSSOView collapse"> <div>  <h1 class="h3">Apply for Job</h1> </div> <div> <div id="apply"> <form action="#" id="email-job" novalidate="novalidate"> <div class="alert alert-danger" id="signin-error">  <div id="signin-error-message"></div> </div> <div class="alert alert-info" id="signin-info">  <div id="signin-info-message"></div> </div> <div class="alert alert-success" id="signin-success">  <div id="signin-success-message"></div> </div> <div class="hidden"> <input type="text" value="1199997901" name="jobid" id="jobid"> </div> <div class="form-group"> <label for="email">Enter your email to apply</label> <input type="email" title="" name="email" id="email" class="form-control" placeholder="Email" autocorrect="off" autocapitalize="off" autocomplete="email"> <input type="submit" value="Apply" title="Apply" id="apply-button" class="btn btn-primary apply-button"> </div> </form> </div> </div> </div> </div> </div> <div class="clear clearfix"></div></p>

This job is for an IT Support Officer focusing on application management at Malaysia Airports. You might like this job because you&#x27;ll keep check-in systems running smoothly and work with cool technology in a dynamic airport environment!

 IT Support Officer - IT Delivery (Application Management)  Apply now »       Apply for Job                     Enter your email to apply          Date: 6 May 2025   Location: Sepang, 10, MY, 64000     Company:  Malaysia Airports Holdings Berhad   Job Description POSITION GENERAL SUMMARY To perform IT application support and maintenance services for Check in System (CUPPTS, CUSS, and related components) and Self Service Bagdrop (SSBD) for high system serviceability and availability   ESSENTIA...

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