When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

The Guest Services Center Agent will report to the Guest Services Center Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences. The Role of the Guest Services Center Agent <ul> <li>Assist our guests with planning and booking reservations. May also help plan travel itineraries by suggesting local tourist attractions and places of interest.</li> <li>Answer guest questions about property facilities/ services (e.g., hours of operation, menu price, packages, promotions, entertainment, restaurants, special events).</li> <li>Handling manual and technical related system switchboard by providing efficient service to guest through telephone call, email, fax, form and etc.</li> <li>Ensure prompt answering of all incoming calls, including directing call to other extension, correspondence regarding accommodation and restaurants reservations accurately. Speak clearly and in a professional manner with appropriate telephone etiquettes.</li> <li>Process booking and send the details and confirmation to the guests. must be very knowledgeable on the services that we are selling or promoting. Guests will often have questions throughout the booking process and the Agent are expected to answer them.</li> <li>Colleagues are encouraged to upsell by offering our guests additional services or special packages.</li> </ul> &nbsp; &nbsp;Preferred Qualifications And Skills <ul> <li>Diploma or Certificate in Hospitality Management from leading hotel schools</li> <li>Experience in a similar capacity in the Reservations department of a hotel or as a Telemarketing Officer/Executive</li> <li>Strong computer skills, experience with Telephone Console, Winsuite (FCS) and Property Management System (PMS) is preferred</li> <li>Able to work independently with minimum supervision</li> <li>Pleasant with positive attitude</li> <li>Willing to work shift duties</li> </ul> Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: <ul> <li><a href="https://www.mandarinoriental.com/careers">https://www.mandarinoriental.com/careers</a></li> <li><a href="https://www.linkedin.com/company/mandarin-oriental-hotel-group">https://www.linkedin.com/company/mandarin-oriental-hotel-group</a></li> <li>Watch us at: <a href="https://www.youtube.com/watch?v=A0coCZUyHzI">https://www.youtube.com/watch?v=A0coCZUyHzI</a> </li> </ul> Malaysia work authorization is required for this position. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

This job is a Guest Services Center Agent specializing in reservations at Mandarin Oriental Hotel. You might like this job because it involves assisting guests with reservations, suggesting travel itineraries, and promoting additional services to enhance guest experience.

The Guest Services Center Agent will report to the Guest Services Center Manager and forms part of the Front Office team who collectively deliver exceptional guest experiences. 
The Role of the Guest Services Center Agent  

-Assist our guests with planning and booking reservations. May also help plan travel itineraries by suggesting local tourist attractions and places of interest. 

-Answer guest questions about property facilities/ services (e.g., hours of operation, menu price, packa...

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