Job Description

• Greet and assist guests during check-in and check-out processes in a friendly and professional manner.
• Manage reservations through both the hostel's internal system and third-party booking platforms such as Booking.com, Hostelworld, Airbnb, etc.
• Ensure all bookings are accurately recorded and availability is consistently updated across all channels.
• Handle guest inquiries, provide information about the hostel and local area, and resolve any issues or complaints promptly.
• Maintain accurate guest records, process payments, issue invoices, and manage petty cash.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
• Operate the property management system (PMS) efficiently, ensuring all data is up to date.
• Respond to emails, phone calls, and online messages in a timely and professional manner.
• Prepare daily occupancy and revenue reports as required by management.
• Maintain a clean and organized front desk area and uphold hostel policies and procedures.

Job Requirements

• 1–2 years of front desk or customer service experience in hospitality.
• Familiarity with property management systems (PMS) and third-party booking platforms.
• Good communication skills in English (additional languages a plus).
• Strong organizational and multitasking abilities.
• Friendly, approachable, and able to work both independently and as part of a team.
• Flexible to work in shifts, including weekends and holidays.

Skills