Mingle Manor Sdn Bhd 

<ul>
<li>Greet and assist guests during check-in and check-out processes in a friendly and professional manner.</li>
<li>Manage reservations through both the hostel's internal system and third-party booking platforms such as Booking.com, Hostelworld, Airbnb, etc.</li>
<li>Ensure all bookings are accurately recorded and availability is consistently updated across all channels.</li>
<li>Handle guest inquiries, provide information about the hostel and local area, and resolve any issues or complaints promptly.</li>
<li>Maintain accurate guest records, process payments, issue invoices, and manage petty cash.</li>
<li>Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.</li>
<li>Operate the property management system (PMS) efficiently, ensuring all data is up to date.</li>
<li>Respond to emails, phone calls, and online messages in a timely and professional manner.</li>
<li>Prepare daily occupancy and revenue reports as required by management.</li>
<li>Maintain a clean and organized front desk area and uphold hostel policies and procedures.</li>
</ul>

This job is perfect for those who enjoy interacting with people! As a Front Desk Officer, you’ll welcome guests, handle reservations, and solve problems. You might like this job because it offers a dynamic environment where no two days are the same!

Interpersonal Communications




-Greet and assist guests during check-in and check-out processes in a friendly and professional manner.


-Manage reservations through both the hostel's internal system and third-party booking platforms such as Booking.com, Hostelworld, Airbnb, etc.


-Ensure all bookings are accurately recorded and availability is consistently updated across all channels.


-Handle guest inquiries, provide information about the hostel and local area, and resolve any issues or complaints promptly.
...

Front Desk Officer

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Company Profile

Mingle Manor Sdn Bhd