When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Retirement plans

Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Health and wellness

As a member of the #MOfamily, you can stay with us wherever you go in the world with attractive rates on rooms!

MOstay package

Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Colleague wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 40 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
We have a long and established history, and are proud of our Asian heritage. For over 60 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to delight our guests each and every day began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong.
Source: <a href="https://www.mandarinoriental.com/en/our-company" target="_self">mandarinoriental.com</a>

Who We Are

Delighting our customers
We are committed to exceeding customers’ expectations by surprising them with our ability to anticipate and fulfil their wishes.
Delighting our colleagues
We provide a caring, motivating and rewarding environment for all. We value diversity and bring out the best in our people by investing in their personal development, enabling a fulfilling career with the Group and beyond.
Becoming the best
We are committed to continual improvement and to making a difference every day. We strive to be an innovative leader in our industry.
Working together
We believe in teamwork and we treat each other with mutual trust and respect. By working together cooperatively and inclusively, we all contribute, and are part of, the Group’s success.
Acting with responsibility
We maintain integrity, fairness and honesty in all our relationships and in everything that we do. We support initiatives that sustain and improve the environment and are responsible members of our communities.
Source: <a href="https://www.mandarinoriental.com/en/our-company/our-vision" target="_self">mandarinoriental.com</a>

Our Values

<ul><li>Keep work area clean and neat at all times.</li></ul><ul><li>Follow all Standards and Procedures as taught by Asst. Spa Operations Manager.</li></ul><ul><li>To ensure that a high standard of service is maintained throughout the Spa.</li></ul><ul><li>Assist in the operations of all spa departments as required:<ul> <li>Front Desk</li> <li>Spa Retail Area</li> <li>Relaxation Area</li> <li>Preparation Room</li> <li>Fitness Center</li> <li>Report dysfunctional equipment to Spa Operations Supervisor</li> </ul> </li></ul><ul><li>To maintain inventory of supplies for the operations of the spa</li></ul><ul><li>To attend daily line-ups, weekly and monthly spa meetings</li></ul><ul><li>Will be expected to assist various demonstrations and events</li></ul><ul><li>Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa Operations Supervisor</li></ul><ul><li>Must have the ability to courteously interact and answer all spa and hotel related questions with guests</li></ul><ul><li>Assist in all areas of the spa as and when necessary</li></ul><ul><li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Supervisor</li></ul><ul><li>Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites and pool.&nbsp; &nbsp;These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards</li></ul><ul><li>Will have attention to detail and be able to arrange spa items in a decorative manner.</li></ul><ul><li>To assist in the smooth flow of the guests journey throughout the day</li></ul><ul><li>Will be expected to aid therapists in setting up for treatments and clearing away after.</li></ul><ul><li>Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen</li></ul><ul> <li>Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day</li> <li>Set up of fitness and wellness centre and ensure all standards are maintained throughout the day</li> <li>To perform all daily assigned spa attendant tasks</li> <li>Courtesy to guests and other members of staff at all times</li> </ul><ul><li>To attend to guests in waiting areas and fitness centre and pool.&nbsp; Ensuring that they are comfortable as well as offering refreshments</li></ul><ul><li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager</li></ul><ul><li>Will greet each guest with a smile and acknowledge guest even in passing</li></ul><ul><li>Will proactively offer assistance to all spa guests when necessary</li></ul>

This job is a Service Attendant at a spa where you ensure cleanliness, assist guests, and support spa operations. You might like this job because you get to create a relaxing environment, interact with people, and help them enjoy their spa experience!



-Keep work area clean and neat at all times.

-Follow all Standards and Procedures as taught by Asst. Spa Operations Manager.

-To ensure that a high standard of service is maintained throughout the Spa.

-Assist in the operations of all spa departments as required: 

-Front Desk 

-Spa Retail Area 

-Relaxation Area 

-Preparation Room 

-Fitness Center 

-Report dysfunctional equipment to Spa Operations Supervisor  

-To maintain inventory of supplies for the operati...

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Company Profile

Mandarin Oriental Hotel Group