Plenty of free parking space near office. Only 250m away from KTM

Free Parking & Near KTM

Espresso high quality coffee & tea all day free. Often comes with light refreshments in the afternoon.

Coffee & Tea

We make high quality products with high quality equipments also. Macbook laptops for teams to do their magic.

Macbook Laptops

Flexible Work Schedule

Medical Benefit

Feels Like Home

MarketSense ICT Sdn. Bhd.

MarketSense ICT provides omnichannel marketing tech, publication tech, education tech and business automation tech to SME companies and corporations. Our tech and services helped businesses expand through digitisation and increase process efficiency. We develop and provide best solution to build client’s system in a fast and cost effective way.
We are also a technology partner of a mainstream Chinese news publication in Malaysia. System solutions that we provide to our SME &amp; corporate clients:
<ul>
<li>E-Commerce Systems</li>
<li>Omnichannel Marketing Automation System</li>
<li>Media Publication Solution</li>
<li>Customer Relationship Management System</li>
</ul>

About MarketSense ICT

We encourage creativity and new ideas. We periodically review our internal process to make it simpler and more efficient as we hate red tape that hinder team communication and opportunities. Respect and helping each other to achieve company's goal is our philosophy.

Work Environment

<ul>
<li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.</li>
<li>Resolve customer issues, concerns, or complaints, ensuring they are addressed effectively and efficiently.</li>
<li>Provide information about products, services, pricing, and company policies.</li>
<li>Process customer orders, returns, and exchanges in a thorough and accurate manner.</li>
<li>Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.</li>
<li>Escalate complex or unresolved issues to senior staff or relevant departments as necessary.</li>
<li>Collaborate with other teams (sales, technical support, etc.) to address customer needs.</li>
<li>Follow up with customers to ensure issues are fully resolved and customer satisfaction is achieved.</li>
<li>Assist in improving customer service processes and identifying areas for improvement.</li>
<li>Ensure that all customer communications reflect the company’s brand and values.</li>
<li>Handle customer feedback constructively and work towards customer retention and loyalty.</li>
</ul>

This job is about helping customers with inquiries and issues, ensuring satisfaction and building loyalty. You might like this job because you get to interact with people, problem solve, and contribute to improving customer service processes.