Job Description

We are seeking a talented individual to join Marsh Asia Fiduciary Operation Team. This role will be based in Malaysia. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Supervise support level employees, managing workflows and overseeing day-to-day operational activities.
• Measure and report on team productivity and individual performance, providing feedback to enhance team engagement and effectiveness.
• Participate in stakeholder engagement sessions and collaborate with brokers on initiatives aimed at improving the client experience.
• Work in partnership with internal and external clients to better understand their needs and expectations.
• Maintain a controlled risk environment by identifying, assessing, and formally reporting emerging risks.
• Ensure compliance with business Professional Standards and Operation team Policies and Procedures among all colleagues.
• Respond to escalated calls, complaints, questions, and queries as necessary, overseeing the complaints management system.
• Ensure quality communication with client-facing colleagues to provide accurate and timely advice on internal inquiries.
• Provide coaching, mentoring, and support to lower-level employees on systems, documentation, and reporting processes.

What you need to have: 

• Proven experience in a supervisory role, preferably in a support or operational environment.
• Strong understanding of risk management and compliance standards.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders.
• Demonstrated ability to manage workflows and measure team performance.
• Experience in coaching and mentoring team members.
• Proficient in relevant software and reporting tools.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Job Requirements