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This job is an Order Management Associate role focusing on timely processing of orders, stakeholder management, and system updates. You might like this job because it offers opportunities for growth in a technology-driven company.
Undisclosed
Menara Maxis, Kuala Lumpur
Job Description
Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
What you'll be accountable for?
- Perform complex order management for new service activation or modification on existing service and process into the related systems capability towards meeting customer requirement and expectation within the specified Turn-Around-Time.
- Manage the internal stakeholders in matters of order processing, improvement and ensure order process within timeline.
- Responsible to liaise with ISD and follow up on the issues been raised due to system problem.
- Responsible to update the progress or status timely in the related systems.
- Responsible to ensure the quality of order validation and data entry accuracy are meeting the specified target.
- Responsible to ensure all the service are provisioned by ensuring the completeness of information on the registration form and relevant supporting documents.
- Schedules installation appointment for customer and collaborate with project manager.
- Support system enhancement to Product development team and ISD team.
What do you need to have for this role?
- 2-3 years of relatable working experience
- Proficient in Microsoft, Word, Excel and PowerPoint.
- Good written, oral and interpersonal skills.
- Good research, analytical, planning and organizational skills.
- Strong people management and stakeholder management skills.
- Technical Knowledge of Telecommunication Services, solutions and project management will be an advantage
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
Job Requirements
Company Benefits
Proactive culture
Work with cross-functional teams that are proactive, collaborative, and result-oriented!
Global exposure
Together, we strive to impact communities nationwide through strategic CSR offerings.
Professional growth
Expand and apply your experience in product development, while building new skills and knowledge in other areas!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
Maxis Communications
We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and a simple experience.
We deeply believe that the key element to our success has always been our people. To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance and possibilities to embody our culture values.
Source: maxis.com.my