Job Description

O2O (Online-to-Offline) Operations Support: 

• Assist in managing daily O2O operations such as Store Pick-Up (SPU). 
• Coordinate with stores to ensure timely order preparation and collection. 
• Monitor order status and follow up on any delays or issues. 
• Prepare weekly/monthly reports for internal review. 
• Identify simple operational gaps and suggest improvements. 
• Support documentation of SOPs for O2O processes. 

Inventory Management & Stock Optimization: 

• Manage daily and monthly inventory operations, including stock tracking, inventory replenishment, receiving, and dispatching goods. 
• Monitor stock levels and conduct regular audits to ensure inventory accuracy. 
• Collaborate with Internal/External team to determine reorder points and optimize stock levels. 
• Analyze inventory data and generate reports on stock levels, trends, and performance metrics. 

Warehouse Coordination: 

• Coordinate with the Warehouse team to ensure accurate and efficient inventory movement. 
• Oversee the implementation of Warehouse Management Systems (WMS) to streamline inventory handling. 
• Identify areas for process improvements and implement strategies to reduce waste, improve accuracy, and lower costs. 
• Ensure compliance with all inventory control policies and procedures. 

Daily Operations Management:  

• Responsible for day-to-day execution and implementation of the e-commerce activities across online channels (product listing, promotion, price change, campaign management). 
• Track inventory levels and products removal (if necessary). 
• Follow up on customer’s enquiry on marketplace / EC platforms. 
• Any other ad-hoc task required. 

Job Requirements

Requirements: 

Junior (2-3 years experience); Senior (3 years above) in similar role 

• Advanced Excel capabilities is required. 
• Working experience in O2O, Inventory Management, Order Fulfilment, Logistics operations is preferred. 
• Bachelor's degree in Business, Supply Chain Management, eCommerce or a related field or similar. 
• Ability to work on a schedule that meets the business needs, including nights, evenings and weekends. 
• Willing to travel outstation (Preferably with own transport). 
• Detail-oriented with good communication and interpersonal skills to work with all levels. 
• Meticulous, strong analytical, focused on problem solving and able to interact with the team members and stakeholders to achieve goals. 
• Ability to take initiative in a fast-moving environment. 

Skills