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This job is a Customer Service Executive cum Admin role where you'll handle customer feedback, social communication, and marketing support. You might like this job because it offers a mix of customer service and administrative tasks in a dynamic environment.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Job Responsibilities:
- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
- Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedback.
- Respond to the feedback within the stipulated time frame given by the management.
- Maintaining positive, empathetic, and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
- Compiling the monthly customer careline report for management report audit.
- Keeping records of customer interactions, comments, and feedbacks.
- Assist in marketing operations. E.g. allocate marketing materials to outlet., raise Sales Order, raise PR.
- Assist in developing & handling marketing materials.
- Handles administrative tasks for marketing team.
Job Requirements
Job Requirments:
- Degree in any field. Preferably degree in Retailing, customer relation, public relation etc.
- Fast and proactive response attitude towards feedbacks and enquiry received.
- Experience in retail operations, customer service, helpdesk.
Company Benefits
Medical Benefits
We provide medical coverage for our employees
Annual Leave and Medical Leave
We have an extensive annual leave of 14 days and medical leaves.
Travel Allowance
We give travel allowance to our employees.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience