Job Description

• Enhance the customer service experience by fostering customer engagement and supporting organic growth.
• Provide technical support and application analysis to ensure reliable system functionality.
• Perform regular maintenance and improvements to optimize overall system performance.
• Manage customer expectations effectively and escalate complex issues to higher-level support or relevant departments for timely resolution.
• Troubleshoot and resolve help desk issues related to hardware and software.
• Address all hardware and software problems, assist with system configurations, and conduct testing for deployment projects.

Job Requirements

• Diploma/Degree in Computer Science or equivalent.
• At least 5 years’ experience in related field (IT Support/Application Support).
• Resourceful and able to work effectively in a team.
• Able to withstand stress in order to meet timelines when necessary.
• Knowledge in Java, Linux CentOS, Nginx / TomCat / Apache will be added advantages.
• Experience with log analysis & root cause analysis
• Understand database systems
• Knowledge in securities and trading or financial preferred.

Skills