Don't worry! This benefit will also cover the dependents of our Full-Time Nandocas! At Nando's, we care about your family too!

Outpatient & Inpatient

Nando's is a fun and busy environment and you will get 1 month of fully paid break for every 5 years of service!

Sabbatical Leave (For Full-Time only)

We offer flexible working hours, giving you the freedom to manage your time effectively and support both your professional and personal life

Flexi Working Hours

Annual Leave, Medical Leave, Hospitalization Leave, Marriage Leave, Sabbatical Leave, Compassionate Leave, Study & Exam Leave and many more!

Multiple Leaves

People First!  Whether you're just starting out or looking to advance, we're here to help you reach your full potential and achieve your career goals

Career Development 

You can treat yourself, friends & family to your favorite Nando's meals. If you're part of our restaurant ops team, enjoy free meals while you work!

Enjoy the delicious perks - Nando's Meal Card

Nando's Malaysia

We have a saying at Nando’s and it’s simply this: “Nando’s is not just about the chicken. It’s never been just about the chicken. It’s about the people that make the chicken.”&nbsp;
Nando’s is more than just great food—we’re building careers, developing leaders, and making a positive impact. We foster a warm, respectful environment where everyone has the freedom to express themselves, grow to be the best that they can be. Whether in our restaurants or at Central Support, you’ll be part of a family that lives our values every day.
Join us at Nando’s, where every day is a new opportunity to make your mark, have fun, and be part of something extraordinary. Together, we’re more than just a restaurant—we’re a family, and we’re excited to welcome you to our story.

About Nando's

Nando’s Purpose: Changing Lives, Together
At Nando’s, we’re all about Changing Lives, Together. This passion to make a difference starts with our Nandocas, because when they’re being their best, brilliant selves, epic things happen.
We believe that every meal shared, every opportunity given, and every act of kindness has the potential to make a difference.
Whether it’s through the warmth of our flame-grilled PERi-PERi chicken, the growth of our people, or our contribution to the communities we’re in, we’re here to create positive change—one life at a time, together.
https://spiritofnandos.com/compass?next=home&nbsp;

Our Mission

Hey there! We're on the lookout for a passionate Assistant Manager- Loyalty &amp; CRM to join our awesome team. If you love crafting captivating content and engaging with customers, this role is for you!&nbsp;
You'll be in charge of executing marketing communications across various online channels like email, SMS, and more. Reporting to our Head of Commercial Marketing, you'll help maintain strong customer relationships and drive conversions through creative campaigns. Excited to make a difference? Join us!
A day in the life:
<ol>
<li>Executing Marketing Communications across Multiple Online Channels</li>
</ol>
<ul>
<li>Be part of the brainstorming team to create and launch campaigns with the intent of increasing customer loyalty and retention.</li>
<li>Manage content and execute marketing campaigns through various communication channels such as email marketing, SMS and push notifications.</li>
<li>Support the team in driving growth in new customer acquisition and frequency.</li>
<li>Prepare communication channel reports after a campaign has ended/monthly basis.</li>
</ul>
2. Nando’s App Content Management:
<ul>
<li>Take charge of updating and maintaining the content on our Nando’s app.&nbsp;</li>
<li>This includes ensuring that all information, promotions, and rewards pertinent to our customers are accurately reflected within the app interface. Your attention to detail will ensure an optimal user experience and encourage ongoing app usage.</li>
</ul>
3. CRM &amp; Loyalty 
<ul>
<li>Supporting the execution of CRM &amp; Loyalty program to drive member acquisition and conversion</li>
</ul>
4. Customer Care
<ul>
<li>Lead the customer experience team to manage customer enquiries and issue resolution through Zendesk, prioritizing customer needs and feedback acknowledgment.&nbsp;</li>
<li>Derive insight from customer care reporting to support the company planning and decision or addressing core issues.</li>
<li>Facilitate smooth escalation and resolution processes is essential, along with embodying brand values to ensure customer satisfaction.</li>
</ul>
5. General Marketing Support
<ul>
<li>Participate &amp; provide support to any ad-hoc or team projects, and on-ground activities as and when required (e.g. brand initiatives, new store opening, on-ground activations).</li>
<li>Track and process marketing expenses related to online/communication channels.</li>
</ul>

This job is for an Assistant Manager of Loyalty &amp; CRM who crafts content for customer engagement across online channels like email and SMS. You might like this job because you get to drive customer relationships and conversions through creative campaigns.

Marketing Communications

Advertising Campaigns

Candidate Relationship Management (CRM)

Loyalty Marketing

Brand Loyalty

Customer Experience Improvement

Hey there! We're on the lookout for a passionate Assistant Manager- Loyalty and CRM to join our awesome team. If you love crafting captivating content and engaging with customers, this role is for you! 
You'll be in charge of executing marketing communications across various online channels like email, SMS, and more. Reporting to our Head of Commercial Marketing, you'll help maintain strong customer relationships and drive conversions through creative campaigns. Excited to make a difference? ...

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