Offering employees good working conditions and helping them to stay safe, healthy and engaged are top priorities.

Work-Life Balance

We help our employees make more informed decisions about their own health.

Health Framework

Our office is located near MRT Bandar Utama!

Ease of Transport

Nestlé (M) Bhd

<h2>Our beginnings</h2>
Since 1912, Nestlé has been nourishing Malaysians through our quality brands and products, whilst maintaining our Halal excellence and integrity. This is in line with our purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to come.
Our commitment to providing quality products to Malaysians dates back over 100 years ago. Nestlé began in Malaysia in 1912 as the Anglo-Swiss Condensed Milk Company in Penang and later, due to growth and expansion made a move to Kuala Lumpur necessary in 1939.
<h2>Where we are today</h2>
Following the nation’s independence in 1957, there came a need for increased job opportunities and more product options. Following this, in the mid-1960s, we began our Culinary Products Division producing exciting culinary solutions under the well-loved MAGGI trademark. This led to the establishment of our first manufacturing facility in Malaysia.
Today, Nestlé Malaysia operates 6 factories and employs more than 5,000 employees nationwide, producing over 500 Halal-certified products. Many of our key brands have now become a part of Malaysian households for generations including Malaysian favourites such as Milo, Maggi, Nescafé and Kit Kat. Having been present in the nation and in the hearts of Malaysians for over a century, we are firmly committed to offering the very best in quality, nutrition and taste.
Source: <a href="https://www.nestle.com.my/aboutus/nestle-my" target="_self">nestle.com.my</a>

Who We Are.

<h2>Our values</h2>
At Nestlé, respect has a special and powerful meaning. It has a huge impact on the way we work and run our business.
Our values are rooted in respect. A respect for ourselves. For others. For diversity. And for the generations who will follow in our footsteps.
Setting out our values is crucial - but living by them makes the difference. We serve with passion, build for the long term, and are inspired to innovate. We always strive to do better, so we can grow and succeed together.
<ul>
<li>Respect for ourselves: Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.</li>
<li>Respect for others: Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.</li>
<li>Respect for diversity: Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.</li>
<li>Respect for the future: Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.</li>
</ul>

Our Values.

Position Snapshot Location: Petaling Jaya, Selangor, MY Company: Nespresso Malaysia Full-time Bachelor’s Degree 8+ years of experience &nbsp; &nbsp; Position Summary Joining Nestlé means you are joining the largest Food and Beverage Company in the world.&nbsp; At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.&nbsp; A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it.&nbsp; With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people. &nbsp; We are looking for a CRM &amp; Insights Manager to manage collect, combine and translate data on customers, consumers, prospects, market and competition (both B2C and B2B), to support decision making through the whole market organization. &nbsp; &nbsp; A day in the life of a CRM &amp; Insights Manager <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Develop the consumer journey strategy (incl. brand positioning across all touchpoints), ensure the execution across channels and CC&amp;S and partner closely and smootly with the whole organization to align the market on a common omnichannel vision regarding customer experience.</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Continuously improve the consumer experience from acquisition to onboarding to retention to drive both customer satisfaction and business outcomes.</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Collect and combine external data (e.g. market trends, consumers and competitors) and internal data (e.g. channels, key campaigns and ongoing programs) </li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure the database with all internal and external data is up-to-date </li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Perform analyses (deep dives) based on data on e.g. segmentation for B2C and B2B channels, regions and sales channels</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Advise the organization on the selection of the right analyses, processes, set-up and/or research for insight requests</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Develop the consumer journey strategy, including brand positioning across all touchpoints, in line with global frameworks</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Leverage (internal and external) data, insights and recommendations</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Define the activation (e.g. acquisition, promotion), onboarding and loyalty strategy for B2C</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Formulate recommendations for the B2B consumer journey strategy (prospect, onboarding, retention) and CRM plan, whilst working in close collaboration with B2B.</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Drive continuous improvement and ensure consistency across all touchpoints within the consumer journey by developing improvement initiatives.</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Act as primary spokesperson towards HQ and Nestlé in the market (NIM) for all data quality and data privacy matters</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure and evaluate General Data Protection Regulation (GDPR) compliance, including Third Party compliance</li> <li style="text-align:justify;line-height:normal;margin:0.0in 0.0in 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Drive the organisation's business results by making tactical and operational decisions by building the department in a sustainable way.</li> </ul> &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; What will make you successful: Education: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">University degree or equivalent in (quantitative marketing), commercial, or mathematics/statistics/econometrics</li> </ul> Professional experience: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">At least 8 years experience as Product or Brand Manager and extensive experience in CRM, business development or commercial offer definition.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent Business acument</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Design thinking methodologies as a strong plus.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in or worked closely with business intelligence, market insights and/or consumers insights departments</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Knowledge of SPSS/SAS or similar statistics package, and of Cognos / SQL or other data query tool</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Experience with direct-to-consumer communication and CRM programs is a plus</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Worked for a brand with an FMCG mindset</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in project management of complex projects</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in managing external agencies</li> </ul>

This job is a Consumer Experience &amp; Insights Manager at Nespresso in Malaysia. You might like this job because you&#x27;ll drive customer satisfaction by analyzing data to enhance consumer journeys and strategies while working in a global brand environment.

 Position Snapshot  Location: Petaling Jaya, Selangor, MY
Company: Nespresso Malaysia
Full-time
Bachelor’s Degree 
8+ years of experience     Position Summary  Joining Nestlé means you are joining the largest Food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  A Nestle career empowers you to make an impact locally and globally, as you are pr...

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