Your benefits are tailored to your location and designed to help you lead a balanced life.

Benefits that work for you

Oracle provides a diverse range of healthcare plans and medical benefits in many locations.

Health and Wellness

Everybody needs time off to recharge their batteries. We provide competitive time away from work plans for vacation, holiday, and leave.

Time Off

Depending on where you work, we also offer a range of income replacement plans, including life and disability insurance.

Be Ready for Anything

Learn, innovate, and advance your career. Oracle supports your path forward by reimbursing a portion of your education fees for pre-approved studies.

Grow Your Career

Oracle Msc

<h3><strong>For more than four decades, we’ve delivered innovations that have helped build entire industries. The following facts and figures highlight some of the many ways we continue to deliver innovations for our customers, partners, and communities.</strong></h3>
<ul>
<li><strong>Scale</strong></li>
<ul>
<li>US$53B in revenue in FY2024</li>
<li>US$80B+ in R&amp;D since FY2012</li>
<li>US$110B+ spent on 150+ acquisitions</li>
<li>160,000 employees</li>
<li>18,000 customer support and service specialists, speaking 20+ languages</li>
<li>29,000 consulting experts</li>
</ul>
<li><strong>Innovation</strong></li>
<ul>
<li>World’s first autonomous database</li>
<li>Industry’s broadest and deepest suite of AI-powered cloud applications</li>
<li>World’s largest EHR implementation, serving more than 9.5 million beneficiaries spanning the United States, Europe, and the Asia Pacific region</li>
<li>5 million registered members of Oracle’s customer and developer communities</li>
<li>469 independent user communities in 97 countries representing more than 1 million members</li>
</ul>
</ul>

Who We Are

<p>&nbsp;</p>
<p><strong>Customer Focus</strong></p>
<p>Prioritizing customer needs and satisfaction above all else, aiming to understand and address their challenges with innovative solutions.&nbsp;</p>
<p><strong>Innovation</strong></p>
<p>Continuously developing new technologies and approaches to stay ahead in the market and provide cutting-edge solutions.&nbsp;</p>
<p><strong>Integrity</strong></p>
<p>Maintaining high ethical standards in all business practices, including transparency and accountability.&nbsp;</p>
<p><strong>Collaboration</strong></p>
<p>Working effectively as a team both internally and with partners to achieve shared goals.&nbsp;</p>
<p><strong>Commitment to Excellence</strong></p>
<p>Striving for the highest quality in everything they do, from product development to customer service.&nbsp;</p>

Our Values

<p> <h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.job-description-title'">Job Description</h2>  <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.description"><p>As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.</p> <p>&nbsp;</p><p>Career Level - M4</p></div>  <h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.job-responsibilities-title'">Responsibilities</h2>  <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.responsibilities"><ul> <li>Providing leadership, direction, and operational excellence within sites/territory</li> <li>Translates organisation goals into performance objectives for each team member and measures individual performance against plan.&nbsp;</li> <li>Develops employees through regular 1:1s, performance reviews, development, and training needs.&nbsp;</li> <li>Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.&nbsp;</li> <li>Responsible for KPI and metrics improvement.&nbsp;</li> <li>Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.</li> <li>Working at a global level with peers to achieve consistency.</li> <li>Coaching and mentoring individual contributors across the organization</li> <li>Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.&nbsp;</li> <li>Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.</li> </ul></div>  <h2 class="job-details__description-header text-color-secondary font-family-secondary" data-bind="i18n: 'job-details.job-skills-title'">Required Skills</h2>  <div class="job-details__skill-section" data-bind="foreach: { data: pageData().job.skills , as: 'skill'} ">  <div class="job-details__skills" data-bind="foreach: {data: skill.skills, as: 'name'}"> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Excellent communication skills</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Leadership Ability</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Operational Excellence</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Performance Reviews</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Process Improvement</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Project Management</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Provide leadership</span> <span class="job-details__skill-text job-details__skills-skill" data-bind="text: name">Team Leadership</span> </div> </div></p>

This job is for a Data Center Ops Director overseeing a team of technicians, driving customer satisfaction, and identifying business opportunities. You might like this job because it offers global exposure and a chance to mentor others in a high-performance environment.

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