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This job is a Customer Care Manager who leads the smooth handover of properties to buyers. You might like this job because you enjoy solving problems, coordinating teams, and ensuring customers are happy with their new homes.
Job Description
- Overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with the Sale and Purchase Agreements (SPAs) to be ready for delivery of vacant possession (VP)/ handing over to purchasers.
- Lead and ensure delivery of quality handover and customer services for VP.
- Handle general enquiries and complaints on handover and defect rectification and take follow-up actions.
- Organise and chair the defects meeting in the absence of the HOD.
- Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
- Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
- To initiate and participate in pre-delivery inspection & leading the readiness inspection to perform quality and compliance checks on materials and workmanship ensuring defects detected are rectified and closed off by relevant departments before delivery of vacant possession.
- Coordinate with various teams to ensure all defect rectification works conducted in a timely manner.
- Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.
- Participate in pre-Qlassic inspection as and when required by Quality Department and others.
Job Requirements
- Degree in any discipline.
- Minimum of 8 years of experience in both property management and property developer.
- Must have experience in property management company and managing multiple sites.
- Familiarity with building/ property management operations, including compliance with the Strata Management Act.
- Experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community will be an added advantage.
- Independent, resourceful, highly motivated and results oriented.
- Dynamic team player with good interpersonal skills.
- Good communication skills and fluent in spoken and written English.
- Willing to travel withing different project sites within Klang Valley.
- Flexible and available to work on weekends, if required.
Skills
Company Benefits
Outpatient & Flexi Benefits
Enjoy subsidies for gym membership, dental, optical, sports equipment, medical check-ups, physiotherapy, childcare and parental care.
GHS & GPA Insurance
Provides hospitalisation, surgical and personal accident coverage to protect employees against medical costs and unexpected incidents.
Monthly Phone Bill Claim
Reimburse your monthly phone bills for work-related usage, helping you stay connected and productive on the job.
Staff Engagement, Health & Wellness Activities
Take part in health talks, wellness programmes and engagement activities that promote wellbeing, connection and a positive workplace culture.
Continuous Learning Opportunities
Access training, courses and development programmes to build skills, enhance performance and support your career growth.
Supportive & Inclusive Workplace Culture
Be part of a respectful, inclusive workplace that values diversity, teamwork and wellbeing while supporting personal and professional growth.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
8 - 10 Years of Experience
Career Level
Manager / Team Lead
Job Specialisation
Company Profile
