Level up! There’s ample opportunities for personal development here, whether it's professional or as simple as picking up your new favourite sport.

Embrace Growth

Your contributions will not go unnoticed. We reward good work and good attitudes.

Bonus & Rewards

Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).

Wellness

This is not your usual 9-5 job.For those looking for more freedom with time, look no further.

Flexible Working Hours

Form a network of the best people here and experience valuable connections. ☺

Build Connections

At Pickle Social Club, you deserve to get paid what you are worth!

Get Paid Well

Pickle Social Club

We are Pickle Social Club (PSC); a groundbreaking brand introducing Pickleball to Malaysia along with an upbeat, inclusive community to compliment it. Our flagship courts are well positioned in the prime locale near KLGCC and our aim is to provide an exhilarating fitness experience with the ideal environment to bring people together.&nbsp;
Our mission isn't just about growing the sport of Pickleball; it's about creating connections, fostering long-forgotten competitiveness and nurturing a passion for community. From court bookings to paddle sales, hosting bracing tournaments and team building, our diverse offerings are set to make a mark on the Malaysian fitness &amp; lifestyle scene.
As part of our core founding team, you’ll be at the forefront of a brand who believes in the power of a fast growing, accessible sport complimented with the right offerings to craft unique experiences that go beyond the game; fostering and providing a culture that's inclusive, engaging and most importantly, fun. As such, we are looking for passionate individuals to be a part of the growing team. Join us now to make your impact on building a community that not only brings people together but also inspires, educates, and fulfils the social and fitness needs of our time.

About Pickle Social Club (PSC)

At Pickle Social Club, our vision is to enliven the people and communities with shared moments of play and discovery.

To set our Vision in motion, we’re on a Mission to enrich lives and foster personal growth by providing an engaging and supportive environment centred around the joy of pickleball.

Our Vision & Mission

<ins>Job Overview</ins>
We are looking for a dedicated Customer Service Support team member to join our dynamic team. You will be the first point of contact for our customers, ensuring exceptional service and a seamless experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Job Roles &amp; Responsibilities
<ul>
<li>Customer Enquiries &amp; Support</li>
<ul>
<li>Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.</li>
<li>Assist customers with service inquiries, product usage questions, and general information requests.</li>
<li>Provide accurate information about our services, programmes, pricing and policies.</li>
<li>Assist customers with bookings, cancellations and rescheduling requests while ensuring adherence to company policies.</li>
<li>Manage and resolve customer complaints and issues with professionalism by investigating concerns, providing solutions and following up on open cases, ensuring a positive customer experience.</li>
<li>Maintain a thorough understanding of the company's products and services to offer informed recommendations.</li>
<li>Handle customer feedback and proactively identify opportunities for service improvements.</li>
</ul>
<li>Coaching Session Management</li>
<ul>
<li>Coordinate and schedule private coaching sessions, ensuring all sessions are confirmed with customers and coaches.</li>
<li>Communicate coaching availability to clients and provide reminders prior to sessions.</li>
<li>Monitor the progress of scheduled private coaching sessions, ensuring they run on time and meet customer expectations.</li>
<li>Provide administrative support for coaching staff, including managing calendars and making adjustments as necessary.</li>
</ul>
<li>Process Improvement &amp; Collaboration</li>
<ul>
<li>Identify common customer issues and suggest process improvements to enhance service efficiency.</li>
<li>Collaborate with the marketing and operations teams to ensure a seamless customer journey.</li>
<li>Stay updated on company policies, promotions, and service offerings to provide accurate information to customers.</li>
</ul>
</ul>

Employment Perks:
<ul>
<li>Exclusivity: Work with one of Malaysia's fastest growing boutique fitness brands.</li>
<li>Embrace growth: There’s ample opportunities for professional and personal development here as we expand our business to other areas and regions.</li>
<li>Bonus &amp; rewards: Your contributions will not go unnoticed. We reward good work and good attitudes.</li>
<li>Build connections: Form a network of the best people here and experience valuable connections.</li>
<li>Wellness: Enjoy free pickleball group lessons at Pickle Social Club and fitness classes at TRIBE (our sister brand), and our upcoming new wellness brand.</li>
<li>Others: Discounts on in-house merchandise, fitness packages and affiliate partners’ products.</li>
</ul>

This job is for a Customer Service Associate, where you&#x27;ll help customers with inquiries and bookings while resolving issues. You might like this job because you’ll enjoy perks like free fitness classes and the chance to grow with a fast-growing brand!

Customer Service

Customer Relationship Management

Operations

Job Overview
We are looking for a dedicated Customer Service Support team member to join our dynamic team. You will be the first point of contact for our customers, ensuring exceptional service and a seamless experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Job Roles and Responsibilities



-Customer Enquiries and Support



-Respond to customer inquiries via phone, email, live chat, and social media in a timely and p...

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